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What is the problem with this??I'm in Korea and trying to connect with the person in China.Is it something with government regulation?

I want to upgrade my guest zoom accounts but the invoice is sent to my company. What should I do? 

我是中国的客户新购买了一个付费账号，但是我发起的会议客户都不能加入提示13215，请问如何解决，要是需要每一个客户都购买付费账号才能用那就不太可能，需要考虑换一个软件了，如果解决不了这个问题我购买的这个账号也是没有用，你们提供不了我需要的服务请退款。

为什么我已经购买了专业版账号，我的中国的同事不能进入会议，提示“受主持人账户限制影响无法进入会议，报错13215”？

I understand that I'm supposed to click Share, then click the box for "share sound." To share a video, I will then click the tab for Advanced, and then Video File button, then Share button. But in a webinar today, after the host gave me the permission to share, I was able to click Share, but the "share sound" button could not be clicked. It was not checked. It was not grayed out. It was empty, but could not be clicked. I was able to continue to Advanced/Video File/ Share, but of course the participants could not hear my sound. On the same machine, with the same device settings, I later started a webinar with just myself as the host, and I was able to Share and then "share sound." Is there a setting for the meeting itself that needs to be changed?

hi, Im tring to login to zoom with my google account (sso) on my samsung s9 tablet but i cant "lunch zoom" when i hit the button nothing happened. btw - i tried to login via iphone and everything working but i need it on my tablet (same for facebook account - cant login)

My student have an Ipad. We are teaching tech skills and need to take control of his Ipad from a desktop computer located in another country. Also tried on android tablet. Same results. There in no option for this issue (march, 2025). WE NEED THIS!

Hi,Sigh. Last night we had a large webinar. And my helper who was co-host didn't realize that I as host was sharing my screen because she only saw me in speaker view. She had inadvertently mouses over a tab - that never used to be there. See screen shot. Both tabs are cirlced, one red, one yellow. I swear these tabs never used to be there. And I cannot figure out what purpose they serve.  If I as host set "follow host view" and I accidentally click on a tab, will the attendee view change? Why? Why? Why? Thanks for any insight on this!

I facilitated a training session today.  We had a producer running the presentation deck and I had my script up for myself.  Each time the next slide would appear, my script would disappear, as if Zoom was prioritizing my view for me.  How do I solve this problem?  I need the script to remain at the top of my window at all times.

I know I can hide participants in webinar mode for privacy but can I still allow for chat? I am conducting a virtual focus group and participants have the option to enter a real or fake name, use their camera or not. Will the settings work?

Hello, I am unable to join a zoom meeting. The app keeps crashing everytime I try to join a meeting. I am able to join a waiting room but everytime the meeting will launch, my zoom app crashes. I have tried uninstalling-re installing-uninstalling- several times but the same problem occurs. I have also tried Zoom cleaner but it didnt work. How do I solve this? Thank you!

When configuring the setting for"Designate groups or users to display as potential visitor hosts on the kiosks of this location"I notice that users listed in the textbox do not populate at a Kiosk when ad-hock visitors fill in their host. Do hosts always need a visitor management license for them to be selected as a host for a visitor?Reference Image 

Peace be upon you... I have several questions, please answer them.1- What about the Global Select subscription? Is it unlimited minutes for mobile and landline phones for a month?2- What do you mean by one number in the selected country? Does this mean that the subscription allows me to call only one person, for example, one of my relatives or friends in a specific country?3- As you have seen, one of the countries that I can call from the Global Select service is Israel... The question here is can I call one of my relatives in Palestine via the international code +972 and then call my relatives and friends via the Palestinian mobile company, whose code begins with 059, as well as the other telecommunications company Ooredoo, whose code begins with 056, for example +972594388159 and for example +972569021524?4- Do I have to subscribe to this package first before the dial pad appears? While searching for the phone dial pad I did not find it on either the computer or the mobileFinally, I

Hello, is the following issue a bug? Or is it a feature?When we tried the "Request permission to unmute participants" with a "Zoom Rooms" participant, the "Request to unmute" pop-up was displayed every time even if the Zoom Rooms participant agreed, and the host was unable to mute/unmute the participant.

HiThis problem is somewhat intermittent but is more often a problem than not. When using Zoom phone on the desktop app, I can neither hear nor be heard. The desktop app works fine for meetings and using the 'test microphone' and 'test speaker' options works successfully. I have deleted and reinstalled Zoom. (And rebooted multiple times).  Using Windows 11. The Zoom app on my cell phone works fine. Thanks for your helpMitch

I need to edit a Zoom Cloud Recording. Could someone provide directions? I know how to trim the beginning and end, but need to edit a few places where I talked over a video.  

Hi everyone, I’m experiencing issues joining Zoom Meetings using a Logitech Rally Bar that’s set up as a Microsoft Teams Room device with Zoom support enabled.While I can successfully join meetings scheduled with a Zoom Workplace Business, Webinar, or Large Meeting license, I consistently face issues when attempting to join meetings scheduled with a Zoom Events 1000 license.Here’s what happens:Both the Workplace Business and Zoom Events meetings appear on the Logitech TAP panel at the scheduled time.For the Workplace Business meeting, I get a Join button and can connect without issues.For the Zoom Events meeting, there’s no Join button available, making it impossible to join.I also tried joining via Meeting ID, but after signing in, I encountered a "Webpage Not Available" error.I’ve been working with Zoom Support on this for over a month without resolution, so I’m reaching out to see if anyone else has experienced a similar issue.If you’ve faced this or found a solution, I’d great

I am looking for the file hash for the client downloads to verify the file, but I don't see it along with the files. Does someone know where I can download them from. Get_FileHash ... to verify.

I just bought a new Mac and migrated all of the data to it from my old computer. Zoom will now not let me share my screen on the new computer. It says I have to turn on permissions in Privacy & Security in my Mac's System Prefs but it doesn't tell me what permissions nor where in Privacy & Security to set those prefs. What permissions do I need to set? 

Somehow the chat function is not visible for my participants in my 'meeting'. I enabled it in all my settings. It's still not visible. What can I do??  

I have a tech support background, and I can't find an answer. I have a bi-weekly zoom session with one other person, and he has been telling me that I have static on my audio when I talk.  Switching to original sound ON helped for a bit, but now doesn't seem to.  He never has this problem with anyone else, and he has several Zoom sessions a day.  In addition I've never had this problem with anyone else either.  I will be trying a different computer for login, but does any one have any suggestions?

Hello,  I already have an business account running. I'm interested in porting another number, at the same time can it be used separately from my current account, meaning, the contacts and calendars do not comingle. While using the same Phone and workstation Apps. Thanks!

How do I establish a meeting host in a Zoom Meeting (not a webinar)? Can only hosts (once established) admit attendees from the waiting room?Thanks.

Once a Zoom session is started there is a Zoom popup menu displaying something around Reactions. Is there a way to disable it? When I click on the popup, the popup disappears (nice) but it's displayed again 5 minutes latter (not nice) 

After lastest update "Version: 6.3.11 (60501)" zoom stopped opening and said this "Zoom quit unexpectedlyGenerate a rassh report to help Zoom resolve this problem"Device: PCVersion: 6.3.11 (60501)