Sound quality in interpretation

Hi @aebttny,

If you're experiencing issues with interpretation audio during a Zoom meeting or webinar, here are a few things to check:

1. Zoom App Version: Ensure you're using the Zoom desktop app for Windows or macOS and that it's updated to the minimum required version.

2. Audio Connection: Join the meeting using computer audio/VoIP, as language interpretation is not supported with dial-in or "Call Me" phone audio options.

3. Interpreter Guidelines: As an interpreter, you can only broadcast to one language channel at a time to prevent confusion and language crossover. You can switch between the meeting's native audio channel and your assigned interpretation channel.

4. Audio Settings & Compatibility: If you're experiencing issues with interpretation audio, check your audio settings, confirm you're on the correct language channel, and ensure version compatibility for interpretation relay.

5. Screen Sharing with Audio: If you're sharing your screen with computer audio while language interpretation is active, all participants will hear the audio at full volume (100%). To avoid audio imbalance, it's recommended to refrain from sharing audio while language interpretation is in use.

Please let us know if you need further assistance.