Products

HI, I created a meeting and can't find the answers to the custom registration questions I created. All I get is names and email when I generate a registration report.can anyone advise on a solutionthanksI select ; reports ; meetings ; registration report ; generate ; all registrants

When I share screen i can't share computer audio (I can't flag the option)Please help me

Hi all, I'm recording audio in a zoom meeting, but the audio is going through a DAW first: Logic Pro X.  Everything worked well for a few months, but now, all of a sudden, it's only recording my audio in the left channel, whereas before everything form me was coming through both left and right channels.  Any ideas?  I keep playing around with things in Logic and nothing seems to solve the problem.  It seems almost like a communication problem between zoom and Logic?? - weird.Thanks in advance.

I have been participating in some large Zoom meetings with a nonprofit that I volunteer for.  We have been trying to interpret these meetings into multiple languages simultaneously.  There have been intractable sound issues, where the people who are trying to listen to the interpretation can only hear a small part of what the interpreter is saying. Has anyone else had this issue?  Does anyone know the solution?

Hi zoom, I have a suggestion. Can you please add profile pictures to group chats. Because all other texting platforms have it, and it really helps me organise my groups. As I use team chat for my daily basis. I would like to see if its possible. Thank you.

I hope this message finds you well. I wanted to let you know about an issue we are currently having with Zoom Workplace. Several users have reported difficulties when attempting to create and join meetings, resulting in application crashes.Here are the specific issues we’ve encountered:Users are unable to create new meetings, with the application freezing or crashing intermittently.Users receive error messages when trying to join meetings or are unexpectedly logged out of the app.These disruptions are impacting our team’s ability to collaborate effectively. We would appreciate any guidance or potential solutions you could provide to resolve these issues.If there's a possibility of a troubleshooting session or if you could direct us to relevant resources, it would be immensely helpful.Thank you for your attention to this matter. Looking forward to your prompt response. 

I have multple google calendars under one account. When I connect google calendar to zoom, it only shows me the default google calendar in the schedule section of the zoom app home tab (Version: 6.3.11 (60501)). Is there a way to select which google calendar to show on that section?Thank you.

I was wondering if there is a way to set my digital signage playlist as a screensaver.  Basically, I want to pictures to keep playing while the room is not in use.  Didn't know if that was possible. Thanks,Ed Murphy

Hi Guys, I'm 'very' new to Zoom. I have joined, logged in and attempted to set-up an audio/video discussion with a long tome friend of mine with the basic 'free' version.Everything looked simple & straight forward with the meeting booking, all I seemed required to do to set up the meeting was to select the day and time (with consideration of time variations within Australia), enter the e-mail address of the recipient and enter.My selected meeting schedule came up my end as verification however, nothing was sent to or verified at the other end. Meeting time came and went with no advice received the other end. I reset a new schedule a few times with the same nil result at the recipient's end.We the did a role reversal, my friend then set a meeting his end, entered the meeting details which was verified his end, but nothing came through my end as verification by e-mail. Meeting schedule came and went with no connection.So please, where am I going wrong, what am I missing - someone ple

I've not seen "Require authentication to join" as an option before. How does it compare to waitroom and passcode options? Is it the "easiest" route for an attendee to access with? 

waiting room setting enabled, yet people join straight into the meeting. lots of posts on this, but no clear answers. 

I'm trying to set up Smart Recording with AI Companion but when I turn on the setting, I only have one option out of four that displays under 'create with each recording', what am i missing? - we already use cloud recording- our 'create audio' transcript is also checked on Is this just a permissions thing?

Cannot find this setting (despite following knowledge articles)

How do I turn on AI companion for Zoom phone? I have it on for Zoom video meetings but I don't understand how to turn it on for phone calls. Any suggestions?

Hello; We use Zoom AI Companion and our users community love the feature.  A user want to bring his laptop to a face-to-face meeting. start a zoom meeting to generate a meeting summary and tasks. The problem is that Zoom AI companion is not able to distinguish different attendees if they are coming from the same meeting participants setting in the same room. Is there a plan in the future to fix that? Can you share with me any articles related to this. 

Is there a workaround to invite Zoom AI Companion to a 1-1 phone call so we can generate a call summary? Some of our users are migrating from other platforms to Zoom and they asked about this feature. 

Hi, im here to call someone don't join, only us  Ofc u can't join >:D

I am trying to see the list of registered attendees before the meeting. Does anybody know how I can do this? (This is for a meeting, not a webinar)

Greetings, I'm setting up online zoom classes where I teach yoga, dance and rejuvenation exercises...so need music in background while I'm talking sometimes. Im using a Lenova PC laptop for zoom meeting, Samsung a-50 Android smart phone for spotify playlist for music, Samson wireless earset system and Audio Box USB96 for mixer for best sound quality....and headset to hear participants on zoom. I'm figuring the best way to set it up and connect it all...and need help. I'm not a tech person. I've have 2 dif tech guys  telling me dif ways to set it up. The new tech guy is coming over soon. He says the other guy set it up too complicated...theres a much easier way. Then he said zoom isnt set up to both play music while talking at same time...and also be able to hear if client has question. He says he needs to download a new program on my computer to help with that. He said my computer wasnt allowing the new program and that hes working around it. Hes coming over later today

Hi,We have 3-question PCS across the CC Queues, after every question ZCC verifies the with the caller "you have pressed Blah,.....". I am wondering if there is a setting to remove this validation after every question as its very very annoying. and the Customers have asked for it to be removed. Questions should be fired one after another (or just a "thanks, here is the next question") .

Hello Community.  I recently added (to both my voice flow and a messaging/webchat flow) a branch that consumers could select to follow, that simply provides them with a website address they can visit, to receive instructions on how to install our software.  This branch does not end in a queue, but rather in a "SendMedia" with url to a website.  Why did we add this?  One of our top call drivers is an ask for install instructions.  We're hoping to minimize the count of these unnecessary engagements to the queue. Now that I've added these branches to the flows, I want to be able to see how many people are visiting them.  I do not see a way to do so in the existing Reporting, and Zoom Support says it's not possible. Do you, as a community, have any ideas on how this can be accomplished?  I'm open out-of-the-ordinary ideas.  Maybe there's something I can add to the flow that creates a flag of some variety, and then I can get a count of

I have a queue that I am building a flow for. The queue has five skills associated with it. I created an agent routing profile for it and I created a skill category and added the five skills.When building out the flow, I am using the CollectInput widget to act as a menu selection. It has five exits  that are set to map to each skill in the queue. What do I do after this? How do I ensure that the calls are routing to each skill correctly? Do I add a Route to widget and set it to Route to Queue and then set the queue I am using? Or do I have to create a queue for each skill (this would be overkill as the platform I am coming from allows for skill based routing).  I am learning ZCC and for the most part it seems straight forward. Any assistance that I could get would be most helpful. Thank you!

I am having an issue with Zoom audio recordings on Mac. (MacOS v.15.0.1, Zoom version: 6.3.11 (50104)When I listen back to my side's recording, it sounds as if there's a slight distortion—almost an echo. (Other person's audio is fine) If I didn't know any better, I would think the audio track is misaligned, as if sounds like there are two audio tracks playing in quick succession, creating a noticeable echo effect. (I have good room acoustics, and have narrowed down the issue to Zoom)Here's what I've tried to troubleshoot this: - Tried multiple USB mics in Zoom, they all reproduced the issue in Zoom.- I tried recording audio in QuickTime Player to see if it was a microphone issue. (The audio was great, no issues)- I tried restarting my Mac, zoom issue persisted.- I tried uninstalling/reinstalling Zoom, issue persisted. Not sure if this is helpful, but I've narrowed down the issue start date to somewhere in between (10/24/24 and 11/08/24) by listening to old recordings. Lo

Hello Everyone, Has anyone found a way to pull a report of calls, inbound or outbound with the notes? I would like to pull a report of todays calls from a queue and review the notes left in wrap up. 

We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.If you had this problem and had it resolved, please share how and how long it took to resolve. Thanks!