Products

We’ve received reports that Zoom may use AI to automatically change/set/reset the closed captioning interpretation for meeting attendees. Is this true? If so, what can people do to avoid this? Are there settings in their account they can change so that their language selections don't change unless they manually change them?

I'm trying to check on/set up my virtual background and I'm trying to follow the instructions inhttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060387#h_2ef28080-fce9-4ac2-b567-dc958afab1b7I want to just have a picture uploaded, no videos or anything and reality doesn't quite agree with the instructionsthe account settings are in "Personal".  I click on the meeting tab and I find "virtual background" and it is, indeed, set.   I went to "in meeting (advanced) --   And then I'm stuck -- I can't find "Click Manage virtual background. " I must be missing something....

Just updated zoom now when I join a meeting that is being recorded I cannot unmute or turn on video. Any idea how to fix this? Is this a bug on Zoom's end?

I am the manager of a state government agency that is convening a series of public meetings where simultaneous interpretation is available.  We are conducting the meetings in English and Spanish using Zoom's simultaneous interpretation feature. We would like to make recordings of the meetings available in both English and Spanish.  However, there does not appear to be a way to simultaneously record in both languages from one device.  When we attempt to record the meeting from two different devices, with one device recording in the English channel and one in the Spanish channel, we are not able to do so.   The system appears to default to do a single recording (which has always been the English channel).  This single "master recording" happened even when we tried to record onto two different devices, with one recording to the cloud and the other to a local hard drive. Is there a way for us to do two separate, simulta

Hello everyone, I'm excited to be here! My name is Emmanuel Katto from Uganda, and I'm joining this forum as a software developer passionate about crafting efficient and user-friendly applications. In addition to coding, I have a deep love for traveling to new destinations, experiencing diverse cultures, and savoring different cuisines. When I'm not at my desk, I enjoy escaping into the pages of captivating books that transport me to imaginative worlds.I'm looking forward to connecting with this community, sharing insights, and learning from your experiences. Here's to engaging discussions and discovering new ideas together! Best regardsEmmanuel Katto Uganda

Hi. Whenever I joined a zoom meeting, on this same computer, I always check that box "Remember my name on future meetings", because I need to change my name every time I join Zoom meeting However, after that meeting, in the next one, it reverted to previous name it's so annoying that I have to change the name over and over, and that check boxes seems no use. I try to log in to my account, but it shows my full name instead of "display name". Force me to delete the last name just so Zoom will show my display name. But the problem is, when I join zoom meeting by links, it's not signed in  So, I need to change my name manually again. So annoying. There's no way zoom remember my name for future meetings.  I'm using windows 10

I've been unable to sync one of our users cloud recordings with their correct title under the "Topic" section. I see that some of them do have the topic but most do not, they have "Google Calendar Meeting (not synced)". We use Google calendar with the Zoom add-on tool. So for I've tried removing and re-adding the Zoom add-on tool, signing the user out and back in of the tool, toggling the bi-directional sync option in their Zoom account and re-enabling permissions on the Google calendar side and so far nothing gets updated in their cloud recordings. We've also installed the Zoom app for Mac and have the latest version of Zoom installed and we still can't get it to sync with the correct "Topic" title Details: Device - 2023 MacBook ProVersion - 5.17.11 (31580)

This used to be an easy process but since the update, there no longer seems to be functionality to delete a poll from a meeting.  Furthermore, ALL polls saved in the Poll Library are showing up in ALL meetings which is a disaster.  Zoom please fix.  I'm using most current version on Chrome.  Does anyone have any solutions?

This morning everything was working fine. Then, suddenly after a meeting I had, every single recording that I have there in the cloud, around 30 recordings needed for work were removed. I’ve paid immediately, however I’m not able to find these cloud recordings. Does someone know how to recover it?

I'm trying to learn how to use dual monitors and share the Presentation View of PPT slides, which allows me to see the notes for each slide while sharing the other view without the notes. The problem is- I can't see the gallery view any more of the attendees, so if I want to interact with a specific student, I have no idea who is out there? Do I have to share the 'normal view' of PPT slides to be able to see the Gallery View of participants? Also, a secondary issue, when I try to share the 'normal view' of PPT slides, sometimes the screen share 'auto-pauses'.  When I send students to 'Breakout Rooms' for a group task, usually, the previous screen share process has stopped, and it has to be restarted. The restarting process can throw fragments of screens around on the desktop views of the students, which is less than desirable. Any thoughts on how to address this? Getting pretty frustrated here.Thanks for your thoughts.

Is it possible to specify the language of your webinar attendees so that when you import them into zoom, they are sent the webinar confirmation email in their preferred language? (In our case we want English or French)If yes, where do you configure that email? There is also no guarantee that any/all attendees have a zoom account. Thx.

Hi everyone, We've been on Zoom phone for few years now. As Poly obi302 has reached EOS what would be a decent replacement? Single or dual RJ11 ports, a model that would last 4-5 years in terms of support and firmware updates and compatibility with Zoom phone system? The use case is legacy POTS fax. ThanksBoyan 

Hello, I have a question about sharing a particular screen using hotkeys.I use a stream deck in my Zoom meetings, and often, I use the notes section on my external iPad to draw something out for the other person on the call.Using the stream deck, I can use the 'share screen' function (as a hotkey), but then I have to manually select (with my mouse) the 'advanced share' function to use my iPad notes section for the screen share.Can I bypass the manual aspect to automatically share the 'advanced share screen'?I have contacted Stream Deck support, and they have directed me to Zoom.If there is a hotkey function on Zoom, I can get the streamdeck to use it.I really appreciate any help you can provide. James

We receive many zoom meeting invites. One of our conference rooms a teams room and sometimes, we would like to have the meeting in that room. I have searched for how to add the teams room to the invite but it appears only the host can do that. We tried to forward the invite to the teams room but it just started a team meeting, not a zoom meeting.  So, can an attendee add a teams room to a meeting and have the meeting show up in teams room as ZOOM?

Hello Community,for the past four years, I have been an admin in several Zoom meeting groups, using a MacPro5.1 running Big Sur (11.6.x) and a Logitech 4K Stream camera. I never had any technical issues—until four weeks ago. Due to a GPU defect, I had to completely reinstall my operating system. All programs and apps are working again, including Logitech’s "Logitune" software.However, the Zoom app is the only exception. Zoom.us should appear in the privacy settings to access the camera and microphone, but it is missing. As a result, I can no longer host Zoom meetings. This is a disaster because all my efforts to fix the issue have failed. I am familiar with all Logitech and Zoom apps, have consulted Apple and Logitech, and now hope to find expert advice here.Does anyone in the community have experience with this

My family has regular zoom meetings which have, for about a month, experienced severe echo whenever my aunt's Chromebook joins the meeting.  SHE does not hear the echo and her voice does not echo.  The rest of us hear everyone else echoing at a 4-syllable delay.  Sometimes we hear the speech echoed more than once.Muting her does not alleviate the echo.  The echo stops immediately if she leaves the meeting but resumes if she rejoins.  She has joined meetings from multiple locations/buildings/cities with the same results.  Any ideas?

I have had no problems with a virtual background before, but since the last update I have had my Surface Pro lock up three times.  I have checked and all the latest drivers are installed.  I have checked with an infrared temp gun and the instant I turn on virtual backgrounds it starts to heat up to the point that it totally freezes up. Is anyone else having this problem?

Hello everyone! As far as I know, users from Ukraine don't have a 40 minutes limit. I use Zoom for teaching English and I didn't have this limit as well when I was in Ukraine, but I had to move abroad because of war.Does anybody know if there is an opportunity for Ukrainian users to continue working without the limit if they are abroad? Any suggestions how I can contact the support to ask about it?

Bonjour, Est-il légal d'utiliser des extraits de réunions enregistrées (donc avec les noms et visages de plusieurs personnes) à des fins promotionnelles? A-t-on besoin de l'autorisation de chaque participant? Mes activités sont essentiellement au Québec mais peuvent aussi rejoindre des Québécois basés ailleurs dans le monde. Merci, Daniel

I just recorded a meeting, saved it to my Mac, but it doesn't appear in my local recordings. However, there's a file folder with 2 documents titled "double_click_to_convert_01.zoom" and "...02.zoom." I don't see audio or video listed. When I double click, it says document could not be opned. zoom.us cannot open files of this type. Looking for help on how this could have happened or how I get to my recording. TIA

has anyone used or is using the Vaddio EasyIP system with Zoom Room??I can't get the cameras to PTZ when I select that camera source.  I have several rooms with 2 cameras. Camera 1 is a AverMedia and it PTZ from the ZoomRoom control panel fine.  The Vaddio EasyIP does not.  Anyone have is this Issue??   Maybe I'm missing something.. Here is the link of the Product I am using. https://www.legrandav.com/products/cameras/av_over_ip/easyip-20-mixer-base-kit

How to have 1080p in zoom instead of 640p ... the HD option is activated in the parameters and on the zoom acount on teh web platform... and i cant find a way to chat or discuss with someone in the assistance ... thanks !

Hi my friend has a paid Zoom account  (until 100 members - for one year) in the States but wrote down the password falsely. She gave me her  meeting iD , her e-mail address for Zoom, her personal account number, the host key, the link to the meeting. How  can she reset her password - Please describe in a way that I can tell her, she has no idea about computers. I don't come in . It always says wrong password.Thank you for your help.Ursula

Hi all,  I recently tried to go live on Zoom and stream in my Facebook group but no luck 😞I tried the steps and use Custom Live Stream services but it didn't work. Does anyone know exactly the steps to make it work? I would appreciate your help thanks 🙂  

Dear all and dear Support,Since mid of year 2024 I replaced a IPAD 2 against a IPAD Air (2024).In any Zoom Meeting, where Music is played, for example from a presented MS Power Point Presentation, the sound starts for 1-2 sec. ok, but then the sound quality switches to a reduced quality and the loudness is like modulated and it fluctuates between loud and quiet. Once the IPAD Air has been replaced against a new one (guarantee). But the effect remains the same.Does any one have similar experiences ? Or exist a solution for this issue?Thanks a lot for any recommendations. J