Cannot read past comments in my whiteboard

Hi, I cannot access the comments on my whiteboard. I have the Zoom app on my laptop updated to the latest version (6.3.10) have restarted the app and my laptop several times, and even opened the whiteboard in a new browser, but nothing worked. If I add a new comment then I can open it, but any other past comment can't be opened - whether it's from me or from others.