Third Party Scheduler and Hidden Participant Emails

Question

We use a third party scheduler integration with Zoom Meetings to allow customer prospects to sign up for a meeting with our inside sales reps.

As part of the flow prospects provide their email to the scheduler. This automatically sends out a Zoom Meeting invitation to that email.

However, the prospects email is never displayed when looking at any reports within Zoom internal reporting. My gut says its related to the March 2022 privacy change however I'm not entirely sure because the change specifies: "If the participant entered their email address during the meeting or webinar registration flow, then it will be shown for that specific meeting/webinar.".

Doesn't entering their email within the third party scheduler which kicks out a Zoom Meeting invite count as "the participant entered their email address during the meeting or webinar registration flow"?

It is critically important that we be able to access these emails within the Zoom platform itself.

meriment · Answer

Entering their email address into a third party scheduler does not constitute a registration in Zoom and hence their email would not show up in the meeting reports. You could use meetings with registration to ensure participant emails are included in the reports. There is a Zoom app, Salepager, that lets prospects sign up for meetings with registration ensuring the emails show up in the reporting.

Third Party Scheduler and Hidden Participant Emails

1 reply

Getting Started

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded