Products

I see Concurrent and Named agents can be mixed and matched, but I can't find pricing info on concurrent licensing. Where is that listed? 

I need to prerecord a voicemail message I can drop into a prospect's voicemail when they don't answer. How do I make this happen?

Hosted a webinar yesterday, had two people logged onto account as host and co-host. Premium account, which doesn't/hasn't timed out before. Webinar abruptly closed/got disconnected, without host initiation for both attendees and panelists. What happened? 

I used to open the app on my desktop. I'd schedule a meeting and the link would be added to my Google Calendar event. It no longer is added. I look at the calendar, not there. Opened the app - not in the events. Login at zoom.us and the two new meetings are not there either.  What has changed? If I open the event in the zoom app, it's still not displaying in the events - no way to add as zoom  meeting. It's also not giving that old note of "this is not a zoom meeting."Your guidance is appreciated. The event is added to my calender, as expected, but there is no meeting link.

I think I have followed everything to record my Zoom Meetings to the cloud, but none of my recordings are able to be transcribed. They are all indicating "Audio Recording - Unable to transcribe".Does anyone have a solution to this?

I suddenly am unable to click on a link provided by the meeting organizer and get into the meeting. I've tried going through my browser, i.e., accessing the Zoom website, then entering the meeting number and passcode but that isn't working either.   The suddenness of this problem has me puzzled, as I, like many of you, have spent much of the pandemic in Zoom meetings.   Any ideas what a moderately tech-challenged person can do?

When hosting a zoom meeting with a host and cohosts, one person is airing their slides on the screen, while others are running more of the meeting, logistics, meaning setting up breakout rooms, monitoring participants entering the zoom, and trying to play music for the beginning of the meeting and after returning from breakouts. The music continues to be an issue. Have there been any updates to allow cohost to share music while someone else shares slides? We have allowed for multiple participants to share simultaneously, but the music does not come through clearly when we do this. does anyone have a solution for this? Have there been any updates that would help with this? We are generally sharing through Apple Music or Spotify. 

Does zoom video sdk automatically fallback to audio only mode in case of low bandwidth? Or it is something that has to be present in application logic?Also whenever a particiapant joins using the zoom video sdk can we add some custom fields to the particiapant. For eg: gender, addressZoom video sdk version - 2.1.0Can anyone help me with these queries?

I am running into a strange issue that I can't seem to solve.I am using Calendly for my scheduling and have Zoom integrated. When someone books a call with me now, they are receiving a "Your Meeting is in 1 hour!" email, and it sends them an automated message saying "Your appointment is now" and then it includes a Zoom link that is invalid (it's the same link every time for everyone). I've reached out to Calendly support and this isn't on their end. I don't even have a notification set up for someone to get an email after an hour. So I have no idea how this is happening, but it's causing a major issue because people can't log in to my calls because they are attempting to click a zoom link in their email that isn't valid. Can anyone help? 

Hi, I want to be able to have live OCR, so I can copy-paste directly from slides.MacOS can do it, so I hope you too! Thanks!Bob.

Zoom Workplace - Version: 6.3.11 (50104) - MacOS This is very useful feature to change groups for an upcoming activity while attendees are already in breakouts. However, once you planned a next session, if you have the need to keep the groups, there is no way to CANCEL the next session and leave everything as it was. For context, that happened to me in a workshop where people were doing an activity in groups of 4, usually followed by a discussion in pairs, but after the activity we agreed they needed to get back to their 4-people groups and do an additional round. Having a DELETE plan would be useful. Of course, having a way to SAVE group configurations (even scoped for a single session) would be even better. 

One of the webinars I am attending is very loud. I rectify this by lowering my volume to 10. This creates a popup asking me, "Can't hear anything? Turn volume up." And it has a button that automatically adjusts the volume to LOUD. My headphones went to 50. I noticed this by accidentally clicking the button when I meant to dismiss the small 'x.'

In my computer with windows 11 Zoom Cloud meeting software, the meeting window freezes frequently.  In those occations I can't close or click any meeting control further more. what should I do??

Is there a way to tie Workspace to AD, so that when an employee or employee's move or relocate it can update in Workspace versus being a manual process?  

I need to convert my audio recordings to a summary page.  I was able to only do a few and now they want me to upgrade my plan.  Anyone know how to do this without upgrading? 

I want zoom to display just my initials, like when you have no profile picture, but every time I got to the web settings and delete my profile picture, it keeps re-appearing in the next logon (it uses my Gmail account picture).How can I prevent that?

Problem – Georgian‑speaking users must switch platforms for accessible meetings because Zoom’s live captions don’t include Georgian.Why now – Google Meet already offers Georgian (beta). Georgian has 4 million native speakers, is the official language of an entire country, and adding it supports deaf/hard‑of‑hearing participants under WCAG/ADA guidelines.Ask – Please add Georgian as both a source and target language in Automated and Translated Captions.

I have added my team members email and name to the Zoom contact. Assuming next time I create a new meeting I can invite them easily, but it doesn't work. Every time I have to copy and paste their emails. Why this feature doe not work ?????Zoom used to allow you to easily invite others to your meetings and add it to your calendar automatically, now that feature is removed. It's not even in the add ons. Does anyone know how to fix this issue please?

Can't find the exact "location" to post this. Question - Ran into 403 error when posting a pardot / SF Account engagement form for webinar registration via a hidden form with webinarId and posting URL as recommended on the guide https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068276 Pardot captures the registrant correctly but zoom throws the 403 error. Integration/OAuth with SF-Pardot is all working as intended. Has anyone encountered similar, and how have you resolved it?  Thank you

Hello, I use has an option to give remote control, but for some reason, it's not appearing as an option. Yes, in my settings I have toggled ON remote control. I'm using a desktop Windows computer, I'm running Zoom 5.8 and it's still not working. I do have the free version, has Zoom made anything changes I'm not aware of? Any suggestions will be greatly appreciated. Thanks.

URGENT. NEED HELP.  Hello guys, so I supposed to sign in using SSO but instead I sign in using campus email that has the same domain for the SSO. My account got locked and now I can't claim the licensed Zoom from my campus. I can't submit a ticket because the plan is still basic even using my campus email. Can anyone help? I make a support ticket under wrong support because the technical support can't be reached if you are basic plan. Any advice for me? thanks.

Hi Team, Currently, users must manually enter the vanity URL when accessing the Zoom mobile app. Is there a way to pre-configure the vanity URL to enhance the user experience? We manage mobile devices via Intune. Thanks  Ricky Su

My team and I joined a meeting hosted by our manager, but the host didn't show up. When we requested to record, nothing happened, and no one saw the request. Does anyone know how to record when the host isn't present? Are there any settings we can adjust?

Just recently when I start a zoom meeting a constant buzzing goes to the speakers. As soon as the meeting stops the buzzing stops. No other program on the pc does this. I am using windows 11 and zoom 6.4.6. The audio does not get heard by the participants on zoom but it is heard live. Right now the sound is sent from the pc into a mixer and out to speakers throughout the building. Even when the computer sound is all the way off there is still a buzzing. We have tried sound setting in zoom, new cables, a new sound card and updating drivers. Again the sound is just fine until the zoom meeting starts when the buzzing starts and ends when the zoom meeting ends, Not when zoom opens only when the meeting starts.

Hi everyone, Has anyone else experienced this issue? I'm trying to join a Zoom Events meeting using the Meeting ID and passcode, but it's not letting me in. Instead of joining the meeting, Zoom just redirects me to use the meeting link.This is a bit inconvenient since I usually prefer (or need) to join using the Meeting ID and passcode.Has anyone found a workaround or solution for this? Is this expected behavior for Zoom Events meetings, or is there a setting that needs to be adjusted on the host's side? Thanks in advance for any help!