Products

I can't find in the FAQ that how I can assign a co-host BEFORE the meeting.  I'd appreciate if someone can tell me I could do this.  There is a set-up in the template but I got a response that I cannot do that for some reason. THX

ABSOLUTELY NO SUPPORT FROM ZOOM. How does one get a technical support worker on the phone?? We pay $1200 per annum and can't get a problem fixed.... NEED HELP For some reason since mid last year update, the option to add HOST (internal host) to a meeting we create has disappeared. After so many back and forth emails with Zoom, they don't seem to get it. Previously we would create zoom meeting (reoccurring) via Google Calendar- then in the zoom desktop app there was a option to assigned a HOST (Meeting>Edit>down bottom see more> can choose to record meeting and assign host)**This option disappeared mid last year. Zoom were unable to work out why this option disappeared (on our Desktop App) so 'THE WORK AROUND" we found was to then go to the iPhone APP and the option was still there when you went to edit the meeting (Meeting>Edit>down bottom s

I have the latest Zoom version, cleared cache in Zoom apps and browser, made sure avatar functions are enabled, restarted, uninstalled/reinstalled Zoom, terminated and re-established my account. AND STILL when I sign into my volunteer group's website and click to open Zoom in a browser, all the options are available (Avatar, Video Filters or Studio Effects) until I sign in with my personal account information (which Zoom requires that I do when I click Avatar option in Video menu) and then all the options (Avatar, Video Filters or Studio Effects) disappear. I am located in the US Central time zone. Please help!

Anyone have experience with the AVer Media BU113? It is on the Zoom Room list of capture devices. We put the ZoomRoom firmware on the card and we can see the shared screens but we have not audio playing into the ZoomRoom share from the USB. We are testing on a HP Mini PC running Zoom Room. On a Windows laptop, it seems to show up as a microphone so the hdmi audio is not playing into the room. When we run Aver RECentral capture software on a windows laptop, the audio works with the streaming laptop screen. 

I have been teaching yoga on zoom for 5 years and today with the new update I cannot see my entire body in the screen. No matter how I tilt the screen or what height it is on, it only shows the top half of my body.  This is a big problem as I make my living on zoom. 

ZOOM Version: 6.3.10 (59437) Hey,i connected my piano via USB-midi-controller to my Win 11 PC.When I play something and record it with the build in Windows Audio recorder, nothing is cut-off, perfect sound.If I do the same in Zoom, it cuts off lower sounds. It is already done in the microfone test. I already activated "original sounds for musicians" and tried some other settings, nothing helps.Any ideas?

The original sound for musicians is turned on at the beginning of the meeting/class that includes music in the background. During the meeting, this feature turns off on its own and searches for a different default speaker and microphone, which then disables the music for the participants. How can we stop this from happening?

Hello, I am using the Zoom Linux client on Mint Linux (Ubuntu/Debian variation). My video is fine. I can hear people in my zoom meeting just fine. They can't hear me.  All they get is some strange distortion noise. I'm using a USB webcam plugged into a desktop PC How can I begin trouble shooting this? Thanks Steve

Hi, There is a glitch in the zoom program.  When a zoombombing occurs and we Suspend Participant Activities- the participants should not be able to do anything at all.  But, they can use the react button.  And raise their hand and put their hand down over and over, thus making their square jump to the front of the cue and then back to their original spot.  This is occurring on multiple paid accounts with very strict security settings set up.   And if there are multiple zoombombers at the same time, then multiple people are raising their hand over and over and they then are jumping to 2 squares each.  Making it much more difficult to remove and report them.   Why does the zoom program allow all participants to "react" when the host has enabled the "suspend participant activities" which is supposed to freeze and lockdown everything? Thank you

Me puede por favor alguien ayudar, cuando imparto una clase activo mi sala y al compartir una presentación de power point se duplica mi cámara y esto confunde a mis alumnos, además de que tapa las diapositivas. Si alguien me puede dar el paso a paso para configurar y evitar esto se lo voy a  agradecer. Ya consulte el chat pero el bot responde boberias que nada tiene que ver con lo que le pido.

Is there a way to see if previous scheduled video calls were actually made and for how long they lasted? I see Previous Calls that I scheduled but I need to know if they happened and the duration. Thanks

Zoom high RAM usage just after startup, not in meeting. Screenshot taken before zoom was launched, system idle.System RAM usage 829 MB. Screenshot taken after zoom was launched and finished loading, system entered into idle, zoom NOT signed in.Zoom RAM usage 137 MB, system RAM usage 1.3 GB. Screenshot taken after zoom was closed, system entered idle.System RAM usage 829 MB. Screenshot taken after zoom was launched and finished loading, system entered into idle, zoom SIGNED in.Zoom RAM usage 822 MB (5x increase), system RAM usage 2.2 GB.

For some reason calls are going straight to my voicemail.  Calls are not ringing on my computer or phone   

How do I change my virtual background in Zoom?

Today when i just dial a number it appears that your account is de-active contact to your admin. How can i fix it

I get a message "You need permission to access call recordings. Please contact your Admin to request access"  I can't find where to go to get this access and to make it confusing I am the owner of the account and the sole user so I must be the admin.  All I want to do is hear the recording of an outgoing call. Thanks for the help 

I upgraded to zoom one pro on 25th April. I had my first zoom meeting today and it ended after 40 minutes even though on zoom one pro there shouldn't be a time limit. I have a meeting tonight and cant have it end after 40 minutes. Can anyone help please? 

Hi - I recently purchased a Macbook Air OS and I haven't had this experience before - My Cursor disappears whenever I share my screen (no other time) does anyone know how to fix this? 

I am trying to port a number and its been on pending for almost a week now 

I'm posting from the POV of a webinar attendee, not as a host/planner. I am using Zoom Workplace version 6.4.0 on Mac Ventura. I swear there used to be a way for me, as an attendee, to adjust the size of the presenter's camera view while they are sharing their screen.  For example, you could have the presenter and their PowerPoint side-by-side, and drag to adjust the size of the presenter  relative to the size of their PowerPoint slide. Now all I see is the option to switch between the slide and a camera view up top that is so tiny you can barely make out the presenter's face. If you switch, then the shared PowerPoint is way too small. I realize that if you go full screen, you gain some control, but this is awkward compared to the side-by-side view, requiring multiple clicks rather than just dragging to adjust. I swear I looked through all of the view settings and can't see a way to switch to a view that makes the presentation engaging -- in oth

When I'm in call, the hangup softkey is on another screen - very annoying as I use speakerphone nearly exclusively.   I read an article on how to change "features.cfg" as a means to remapping these softkeys, but that sounds like something which will be wiped out whenever a provisioning/phone update takes place.  Is there a better way to change the softkeys?

Hello,Im looking for a translation app that works during meeting.The standard transcription app in zoom is not acurate enough.Also looking for one that is free if possible or not very expensive.Thank you

Hello my name is Edna I'm kinda new to this so please feel free to reach out and help me understand what I'm doing on this zoom cause I really don't know 

We have a shared phone group for our front reception desk that has a few members of our administrative staff who rotate behind the desk when our dedicated reception is out of the office. Recently, they brought to our attention that they get bombarded with voicemails from the main office line when they have the shared phone group turned off. Is there a setting that I am overlooking that includes suppression of them getting voicemails on top of phone calls when they toggle off the shared group as they no longer need to be answering calls from that line?

There's something Zoom does that really bugs me and I don't know if there's a fix. When I record a video to my computer, there's a box that shows the progress of the video conversion. But that box stays on top and blocks everything I'm working on. Is there a way to get it to appear in the back or something? I'm using a 2022 iMac with the latest OS.