Even when in settings and just viewing my self video, getting 3 second. When I just use camera in windows, no lag. Have tried updating and restarting the app and restarting device. How do i remove the lag?
Hello @leedtan,
Welcome to the Zoom Community! We're happy to have you here.
You can try these troubleshooting steps:
Close other heavy apps/processes
Background apps (especially CPU/GPU-heavy) can cause Zoom to lag.
Open Task Manager (Ctrl+Shift+Esc) and close anything unnecessary, especially video editors, browsers with many tabs, or gaming apps.
Check your Zoom Video Settings
In Zoom, go to Settings → Video.
Disable “Enable HD” — HD video can cause delays if your system or connection can’t handle it.
Disable “Touch up my appearance” or any video filters that might add processing overhead.
Check your Internet connection
Although your camera app runs locally, Zoom video processing may be affected by network issues.
Try connecting via Ethernet cable instead of Wi-Fi if possible.
Run a speed test and ensure your upload/download speeds are decent.
Update your graphics drivers
Even if your camera is fine standalone, outdated GPU drivers can cause delays with video encoding/decoding in Zoom.
Go to your GPU manufacturer’s website (Intel, NVIDIA, AMD) and download the latest drivers.
Change Zoom video rendering settings
In Zoom settings → Video → Advanced:
Toggle “Use hardware acceleration for video processing” on or off (test both).
Toggle “Use hardware acceleration for receiving video” on or off.
Try a different USB port or camera
If you’re using an external webcam, try switching USB ports (USB 3.0 vs. USB 2.0).
Sometimes ports cause delays due to bandwidth or driver issues.
Test with a clean Zoom install
Uninstall Zoom fully.
Download the latest Zoom installer from the official site and reinstall.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
