Recording session in 2 files : why ? | Community
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David_Lavigne
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September 19, 2022
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Recording session in 2 files : why ?

  • September 19, 2022
  • 2 replies
  • 32 views

Hello, 

When i record my events (>7 hours), it is split in 2 files (06:34:03 + 40:52) instead of one.

Do you know why ? 

And is it possible to do something to have only one file ?

 

Because, some of my old events recordings are also > 7h but are in only one file video so i do not understand...

 

Thank you for your help.

 

David 

    Best answer by ccameron

    @DeniseLahat @David_Lavigne,

     

    Found the answer here, team. 
    The max raw data (before encoding and muxing into a MP4) file size is 5.8GB. If the raw data exceeds that, the recording will split into another file.

     

    If this answers your question, please accept as solution.

    2 replies

    ccameron
    Community Champion | Employee
    ccameron
    Community Champion | Employee
    September 20, 2022

    @David_Lavigne,

     

    Generally, when recordings are split like this, it's because the recording was stopped, then resumed again during the meeting. If the recording is paused, then resumed during the meeting, the recording will stay in 1 file.

     

    I hope this helps! If this answers your question, please accept as solution.

    DeniseLahat
    Community Champion | Customer
    DeniseLahat
    Community Champion | Customer
    September 21, 2022

    Actually i've had this also.  It appears that Zoom will automatically stop/start a recording to split the files after about 3-4 hours.  I don't know exactly how long or when this change was implemented as I also have old recordings of over  hours.  Now I actually make a note to stop/start myself in breaks to prevent random cuts.  

     

    ccameron
    Community Champion | Employee
    ccameronAnswer
    Community Champion | Employee
    September 21, 2022

    @DeniseLahat @David_Lavigne,

     

    Found the answer here, team. 
    The max raw data (before encoding and muxing into a MP4) file size is 5.8GB. If the raw data exceeds that, the recording will split into another file.

     

    If this answers your question, please accept as solution.

    DeniseLahat
    Community Champion | Customer
    DeniseLahat
    Community Champion | Customer
    September 21, 2022

    Great!  Thanks for shedding some light on this mystery!  But still beyond the user control so better to stop/start after 3-4 hours.

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