Products

Hello, I'm a 77-year old grandmother trying to open a 2nd free zoom account on my laptop.  I chose the new email address I NEED to use, entered it and got to "prove you're a human."  I have very poor eyesight so use the "Play" (vocalizes partial sentences then typed into text box.  4 in a row had such terrible audio, it was hopeless to hear.  I could hear try #5,  I entered what I heard, and hit "verify," then "send email code."  It arrived so late it expired. After a few tries, "resend" wouldn't let me try again.  I have tried ALL the things that are suggested on this website to fix it and NONE work.  I NEED this 2nd account to be opened with the EXACT SAME #2 email address I had chosen, the one that has all these problems.  What are my options?  MANY thanks!

My meeting summaries have stopped, last I could find in email and in zoom in the online environment are from end of Jan.  Do I have to change a setting or other?  Help!

Hi all, I am using an iPad air 3rd gen, even I didn’t turned on blur or any virtual background, the background is still a bit blur, I can see the edge of my silhouette is a bit sharper… anyway to make everything sharp? Thx for your help. 

Hi, has anyone experienced zoom sending an invitation to someone on its own? A client forwarded a zoom meeting invite from me that i did not send or create that meeting. This meeting is not in my zoom account.

Hi, I am using Zoom on a M1 Pro Macbook. As a camera I have a Sony A6400 connected to an Elgato 4KX Capture Card. Everything worked fine, until the last zoom update. Since then the camera is squished in zoom and in zoom only. The proportions are totally off and therefore my video pretty much useless in Zoom. Any advice on how to fix this? Best regards, Ben

Need help with streaming on facebook and youtube simultaneously

On 6/25 I had Polls/Quizzes and now today its not available.  

Hi Zoom Community,I’m currently working on a healthcare service platform that supports virtual medical consultations. We’ve integrated the Zoom API to generate unique meeting links for each scheduled appointment.However, we’ve encountered issues where:Some patients do not receive the Zoom meeting link in their confirmation emails.This is mostly happening for appointments booked via our custom system (built on WordPress).We’ve tested it on desktop and Android mobile browsers.Zoom version in use is 6.0.1.We’ve followed Zoom API documentation closely, and it’s working intermittently. Has anyone else run into similar problems with appointment integrations?If anyone wants to see the workflow we’re testing this on, here’s the link:https://ebillingworks.comWould love to hear any suggestions or fixes. Thanks in advance!

I have a platform that integrates with a Zoom Business account, and I need help configuring a specific meeting flow. Here’s what I’m trying to achieve: I want to automatically create Zoom meeting links when two users book a session on my platform. These meetings should allow both users to join and interact via the generated link without requiring the admin/host to start or join the meeting. The meeting is scheduled for a future time, and the link is stored in our database so both users can access it when the session begins. After the meeting, I want to generate AI-based meeting notes and store them or provide them as a downloadable file on my platform. Currently, the meetings we create require the host to join first before others can enter. I’d like to avoid that and allow the meeting to start as long as both users join — without host intervention.  Could you please advise: 1. What settings need to be configured in the Zoom Business account

Zoom Workspace started to have performance issues on my Mac Book Pro 2018, Intel. Before it worked great for years. Recently, 5 min into the call it begins to degrade audio and video, audio begins to stutter and I have to switch to iPad. This is not a network issue, my iPad and iPhone work great on the same wifi. I tried updating and restarting Mac. Any suggestions? The specs are:2.6 GHz 6-Core Intel Core i716 GB 2400 MHz DDR4Radeon Pro 560X 4 GBIntel UHD Graphics 630 1536 MBMacOS: 15.5 (24F74)

I'm the owner of our enterprise account. We use zoom to conduct court hearings. Each of our hearing examiners schedules one meeting daily, with the waiting room enabled. Multiple hearings are conducted during each daily meeting. All participants (attorneys, defendants, agents, etc) are required to join at the start of the daily meeting and remain in the waiting room until their docket is called. The hearing examiner (host) controls participants by admitting them from the waiting room as the dockets are called. When a hearing concludes, the hearing examiner (host) moves the participants back to the waiting room. There are occasions where hearings are rolled over to another day, meaning the respective participants are never admitted to the meeting from the waiting room. Meeting attendance reports are used to determine sanctions in the cases where a participant fails to report (doesn't join the meeting). Recently users have reported that participants who join the meeting but are

Hi, I am on a maxed out 27 inch iMac from 2020. Not new but decent machine still imho. - 3,8 GHz 8-Core Intel Core i7- AMD Radeon Pro 5700 XT 16 GB- 128 GB 2667 MHz DDR4 In 2024 before updating to Sonoma Zoom worked fine. No lag in video or screensharing.For months now Zoom just lags constantly and slows down machine even after call has ended. why?- I have tried to downgrade Zoom. no success- even got me faster internet, using lan cable. no success- limiting frames when sharing. no successGoogle Meet works fine, even Teams without issues. Why the heck is Zoom such a problem?Anyone got any ideas, tricks, tips? Thank you

Would anyone know how to address an issue where the screen sharing for Zoom carries the video for Premiere but no audio? Current specs:1) Premiere Pro 2025 v 25.3.0 (Mac; Intel-based i9 Macbook Pro 2ith 32 GB Ram, 8 GB Video Card, 2 TB SSD)2) MacOS: Sequoia 15.1.12) Zoom: Version 6.4.6 Thanks,Kenneth Davis410-353-2192***********

Updated Zoom today and now the built in microphone will not work. If I mute, then unmute, the microphone will pick up my voice for a half of a second (microphone icon shows green) and then it cuts out. Muting and unmuting a second time has no effect. I have updated microphone driver (already had the most updated version), disabled, enabled, uninstalled & reinstalled. Microphone works on the test side of the laptop. Will not work on the test side of Zoom. I have uninstalled and reinstalled Zoom. Microphone is allowed for all programs. It was working normally before the Zoom update. Nothing else has changed on my laptop otherwise. I have all the auto enhancements turned off. I have toggled through the settings to test each one. Microsoft Windows 11 on HP Envy. What am I missing?

Hi, I was hosting zoom meetings no problem on my iPhone 6s until a few days ago. When I view my set up through my iPhone camera it's the way I want it, but when I start the zoom meeting it automatically zooms in, especially from the side view - and now I can only see half of my set up. I've ticked and unticked so many boxes but nothing has helped. Would appreciate help! Thanks.

Hi, in a previous version (5.8.1) switching off 'always display participant names on their video' also switched them off in recordings. Now, however, in the latest version it seem impossible to remove my name from the bottom left corner. It only does so in the meeting and not the recording.  Has anyone else ran into this issue? Is there a solution for this? Any help greatly apreciated. Thanks,Adam

I accidentally recorded a Zoom meeting to the cloud without a paid account. I then opened a Pro Plan in hopes of locating the recording, but I can't find it. How can I retrieve the recording?

How do I stop people from signing me up into their Zoom webinars I did not sign up for? Im getting inundated with them - several a week. Complete distraction of my time.

We migrated to Zoom phone last year and it's never worked properly. We've had calls going silent both ends, just us going silent but still bale to hear the other caller, and the latest one is that the phone rings and then when we try to answer it says the call has already been answered. We even had one client told by the system to hang up. I invited Zoom support to call me so they could experience the issues for themselves and they just never did, even though they said they did. Eventually they just closed the ticket because I didn't respond over the Christmas break. I'm on the verge of switching to another provider but I would like to know if it's just me.

Please add the option to make My tasks the default Tab when I open Tasks.I don't use Recommended tasks, every task I get assigned is very specific.Recommended, at best, is generic, at worst it's completely irrelevant. Thank you for your consideration. Zoom version 6.5.3 (7509)Windows 11 Pro 10.026120Surface Pro 7+

We have just rolled out Emails for Zoom Contact Center - we are a fairly small/mid size company and were using gsuite for most of our operations. Our customer service team is used to some functionalities from the delegated inbox/gmail that are missing - especially with previewing documents and images without having to download them as well as being able to actually download inline/embedded images within the email.   Is this something Zoom is working on and does anyone know how to escalate or add to that feature request.     

My main user profile cannot log into the desktop mac app and gets the attached errors. However, the 2nd user profile on this machine can log in and I noticed that in the "Privacy & Security" settings then "Local Network" Zoom is listed and checked on the profile that works but on the main profile Zoom is not listed. Also there is no option or plus sign to add an app manually. How do I load zoom on this profile and get it in the Local Network section so it will work? Uninstalling and reinstalling doesn't work even when I download the latest app straight from the website. I do not get prompted to allow the app for local network for some reason. How can I fix this?

Hi everyone,After hosting webinars or meetings on Zoom, I often get requests from attendees who want access to the presentation slides. While Zoom Cloud Recordings are helpful, they don’t always cover slide-only access.For presentations hosted on SlideShare, I sometimes use a site called slidesharetool.com to help retrieve public decks when download options aren’t available. It’s come in handy when participants have viewing issues or want to reference specific slides.Curious to know what methods others are using to share slides or presentation content after a session. Do you upload PDFs, share links, or use any third-party platforms?Looking forward to your suggestions!

About two weeks ago the sharing behavior changed. I used to be able to share vlc that was on my second screen and it would play properly for everyone else. Now when I share it shares the audio but the video stays static. I tried the very same setup on a Win 10 Pro computer and it works as expected. The only way I can share a video is to use the share, advanced, video. If I was only sharing one video at a time it would be OK but I share multiple videos at one time so it has become slow and awkward. Is there a fix? Additional info, I moved the vlc screen onto my primary monitor and it works as before. So why won't it work when vlc is on my 2nd monitor.

Hi My stream cam keeps flicking HD off and appears blurry to me. Other course users say it still appear HD and sharp to them. I have checked all setting and have latest updates. By stopping video and restart it clears for a little while then slips over agiain - any ideas folks