Can't find a Zoom meeting recording in the cloud

Forum|Forum|7 months ago
July 3, 2025
1 reply
2 views

I accidentally recorded a Zoom meeting to the cloud without a paid account. I then opened a Pro Plan in hopes of locating the recording, but I can't find it. How can I retrieve the recording?

Recordings

MGSR

Community Manager

Hello @JohninDC,

Welcome to the Zoom Community! We're glad to have you here.

If you recorded a Zoom meeting to the cloud without a paid account, the recording is not accessible because cloud recording is only available to paid plans. After upgrading to a Pro Plan, you will be able to access cloud recordings made after the upgrade. However, any recordings attempted before the upgrade will not be available.