Products

Previously, HeyGen offered an option to connect the avatar with Zoom, but it seems this feature is no longer supported. Could you please explain why this change was made? Also, is there any way for us to create this integration ourselves, or are there alternative solutions available?

When I share screen in a meeting the screen share can be 20-30 seconds behind for the viewers on the other end. I get 500mbps up and down on my network with about 35 ms ping so I don't believe network side of things is the problem. As for device I am using it is an M1 Macbook Pro I use for work. I also have tried zoom on an M1 Pro Macbook Pro that I own personally. Both should be sufficiently powerful for zoom so I am really at a loss as to what the issue might be. Any ideas as to what I can try or where to look next would be great.

Hi, I keep getting a system notification that says:“zoom.us” is accessing your screen“zoom.us” has accessed your screen and system audio 2 times in the past 30 days. You can manage this in Settings. It appears in the top right corner of my screen. Does anyone know how to turn this off or prevent it from showing up?

We have a VDI environment and all users have the same setups. However i have 1 user who cannot take screenshots of Zoom meetings. When they do, the meeting is blacked out. You can see the Window frame and anything else in the screenshot. This only happens in Zoom. Teams meetings screenshots work fine. Other users with the same license can take screenshots. I have dug through the settings and cannot find anything that would affect this. I close every application on the desk top aside from Zoom to make sure nothing else is stopping it to no avail. Any ideas on what would do this? i have found countless posts of people wanting to do this but nothing on how to fix it.

We use a fleet of Meta Portals (10inch and Plus size) in the office. These work marvelously as Zoom Rooms clients and can be easily managed by the admin. I have noted after a recent meeting using one of the devices that a message appeared saying Meta (Facebook) will remove the Zoom app from the device in few weeks on January 31st. I dug around online and there is absolutely zero information on any upcoming change on Meta's website. However, Zoom has a support page which confirms it. If this were to happen, the Zoom Room clients would stop operating, correct? I mean, Rooms can't work without the Zoom app, it would seem. It is unclear if this is Meta's decision or Zoom's, but given that the app is set to be "removed" as opposed to simply becoming inoperable hints at Meta's hand. Is there nothing Zoom can do to talk them out of it? It's a 3rd party service, what does the hardware manufacturer care? Does Zoom have another hardware partner offering the same Zoom Rooms touchscreen

Hi all, I’m using a new iPad Pro (iOS 18.5) and Zoom (version 6.5.1). In my meetings, I want to share my screen to show a website that includes video and audio files, and I’d like to be able to play them for others in the meeting. Until recently, this wasn’t an issue, but I’m now unable to perform these tasks. The website also includes a feature where I can record myself saying something and then play it back. I’d like to be able to do this during the meeting as well, but I’m currently unable to.

Yesterday, when I was using Zoom as normal, with dual screens and my laptop, I went to share my screen and suddenly both my monitors stopped working, full stop. I couldn't get it back again on the call, but afterwards, the problem persisted. So I rebooted my computer. Now I can only use one external screen at a time. I can't use both. Both screens work independently, but when I plug them in together, neither of them works. I spent two hours with Lenovo, and we've reinstalled the drivers, et cetera, and we're trying to figure out why Zoom appears to have blown my graphics card. Has anyone else had this problem? Do you have any suggestions for things that I could try at this point? Should I just reinstall my entire operating system, or has Zoom caused hardware damage, so I need to replace my laptop? Thanks for your help.

Hello, every single time I create an availability poll and try to update it, the scheduler freezes and never updates. I just get the spinning wheel forever until i force quite out of Zoom and log back in. This has been happening every single time - for months - on the Zoom App for Mac. I've tried making sure my laptop and zoom are on the most up-to-date system but I've never gotten it to work. My workaround has been to delete the entire poll and make a new one but its a horrible option when the link was already sent to clients. Any troubleshooting tips?

Every single time I use Zoom, it crashes my internet across all devices.I still have Wifi - I can login to my router - but no internet on any devices.This only happens when using Zoom.I have restarted my router, restarted computer and my network card, and tried splitting my connection into 2,4 and 5GHz networks. I've updated everything, nothing works.Please can somebody help me?

Hello all!A few weeks ago I had to access settings while a meeting was going on. The client shut down, I restarted it and kept on with the reunion. After this I could never again access settings. Everytime I click "settings" the client crashes. The software has been updated since then and the problem persists. Does anybody know about a solution? Any help is appreciated.Thanks. 

FullHD as an extra Zoom option (enabled for me by Zoom Support) works fine with Mac OS X Zoom Clients in both directions, but not with iPad OS in the same perfectly fine network. Both visually and according to Zoom statistic we see the differences in the video quality. Zoom for iPad OS misses even the option "HD video". Zoom support says, that this is not a problem, because the setting with HD will automatically turn on in a meeting based on network bandwidth. It is definitelly true according to Zoom statistic, but the picture coming from Zoom on iPad Pro to Zoom on Mac is not a FullHD. It is HD only.  Same network, no public routers in-between, not a mobile network.  Mac OS and iPad Pro in Zoom video chat statistic:  Mac - FullHD, iPadPro - HD only. Both Zoom pictures in full screen. Any experience with that?

hi enveryone ,we would like to get confirmation of Zoom room application audio processing , as we have a problem with our setup .BELOW IS THE SETUPwe have Shure MXA920 - via Dante routing to - Biamp Tesira DSP - Analog output to - Poly codec G7500 - Running Zoom Application currently Audio Processing is used only in Mics ( PEQ) andin Biamp Tesira we are only receiving via Dante and routing with matrix mixer to analog output.During Zoom call , when both end speak together or simultaneously - the audio from one end gets suppressed. is it normal behavior or audio processing conflict from the DSP or room system.

I am trying to add a panelist to a webinar and their email ends in .us. Zoom won't let me add them - it gives me a message that the email is not valid, except it is. The panelist does not want me to send it to their personal email. What can I do to add this panelist with their work email?

Dual Monitors is not an option in my settings. I use an Owl device for hybrid classes and want to put the gallery view on one screen and have the shared power pint on the other

Hi there, I am writing to inquire about old recordings not being displayed during a period when we had a paid membership. These videos hold significant importance, as they contain irreplaceable content. Given their value, I am understandably concerned about their apparent disappearance. Your guidance and support in retrieving these videos would be immensely appreciated, as it would not only resolve my current concern but also reinforce my trust in Zoom as a reliable platform.

Hello, I have a problem that really, really disturbes me so much:Sharing part of my screen to hide menus not important for viewers work but why is the upper line of green frame so thick? - It is so thick that it hides a complete line of menu of my programs for myself (see screenshot attached e.g. the address bar) and removing only works when using the "sharing whole desktop" mode.Unfortunately the sharing options "whole desktop or selected applications or selecting several apps with CTRL key" do not fit to my needs. I often want to share more than one application similar but without their menus and task bar nevertheless I have to be able to see the menus myself without limiting the content area. It should be easy to add an option to reduce thickness of frame also when using the "sharing portion of screen" mode. Please help me or do that 🙂

I use OBS to add logos to my video feed. Sometimes Zoom blurs out the logos on the bottom of my screen. It looks like it's trying to autofocus on my face or something.  Sometimes if I put my hand behind the logo int he composite video, the logo comes back into focus. I want zoom to just use my video feed exactly as it comes in, as I'm already modding it how I want in OBS.This is coming from the OBS feed so I don't think it's happening on the camera (I'm using a newer iPhone linked to my macbook laptop over bluetooth). Center stage is turned off, and there are no "blur" settings in Zoom -- everything seems to be off / default.Any ideas?

when selecting NDI video from network, NDI audio is not flowing and its not possible to selected audio from the relevant  NDI source. 

This is the latest loser to manually add my email address when I'm not on their mailing list.  Is Zoom ever going let people STOP adding email addresses manually???????????    I get at least 1 per week of this b.s.......how can we make it stop?   It ALWAYS tracks back to some vendor selling something from India or Pakistan....or a scammer from JVZoo or WarriorPlus affiliate platforms. 1 HOUR TO GO: LIVE TRAINING @1129_2:00 AM EST: How AI Social Agents Automate Social Media & Build a $10K/Month AI-Powered Agency starts in 1 hour

I work for a non-profit and we hold various meetings each month. These are hosted by a whole range of different people who either work for us or are members of the non-profit. It has become quite a clunky process to have so many people have a login to our Zoom account. During our conference last year, I created approx 20 different licenced Zoom accounts as we had multiple sessions running concurrently and we used host keys instead of a login. This was a much easier process although it seemed that we had to have the waiting room turned off for this feature. Is there any way to have a host key enabled but to still have a waiting room? Some of our meetings are highly sensitive so we still need this security of a waiting room. Might be important to note that we use the Personal Meeting ID as opposed to scheduling individual meetings.

HolaTengo un problema, el sistema no me permite asignar la licencia pro que tengo a ningún usuario, el sistema me indica que tengo una licencia disponible, pero cuando trato de asignarla me dice que no tengo licencia disponibleA alguien le está sucediendo lo mismo?

Earlier this week Zoom upgraded my Windows 11 app to the Zoom Workspace app, then updated the upgrade. Currently running Version: 6.0.3 (37634). Before all this, there was a tab or something I could use to see my upcoming meetings. I could go to a scheduled meeting, make a copy of the invitation, and distribute it. How do I do that now? I don't see a Meetings tab. I see a Calendar, but that links to my Google Calendar which shows all my appointments, most of which are not Zoom meetings. Not ideal, but OK, I guess I can scroll until I find the meeting, and when I do that and open it up, there's an invitation there, but it doesn't include THE DATE AND TIME. You have to click on the hamburger menu and choose Copy Invite to get this info in the way that it took about 3 clicks to get it last week. Is there still a way to see my upcoming meetings and easily copy the invite, or what am I missing?

Camera icon with meeting list disappeared on desktop app. What is the problem? Why would you remove one of the most useful features?Why are these question not answered by  Zoom support staff. It is frustrating  reading a long list of users with the same problem and not find a solution.It disappeared after the last update.

Some requests for Visitor Management PlatformOptions for guests to check out on the Kiosk and not just Reception & Guest Services manually checking them out.More options for check in flow. Right now we are limited to 1 flow which is timely with some visitors and requires them to answer questions that shouldn’t pertain to them such as LO and ECP appointments. It asks them for their organization and they don’t know what to put and while we tell them to enter “student”  there may be instances someone is not at the front desk as they check in to assist them.Ideally the best solution would be for when they are checking in to indicate what kind of visitor they are and have the flow go from thereBigger/Better font and customization for badges.Bigger font on iPad application.

Dear Team,I am getting no help in resolveing the issue mentions in the subject heading. I have been making endless enquiries without success.As a paying member using Zoom professionally, I would expect better so kindly help me fix this or fix it from your end. Thank you. Kind regards,Roddy