Products

Hello - suddenly one day recently, my output audio (what others heard) became very muffled.  They could hear me only if I shouted.  Then today I tried headphones in a meeting, thinking maybe that could fix the speaking issue.  It did not.  However, upon removing the headphones, now the speaker output is very low.  I can now barely hear the other participants.  I have an older Mac Pro laptop, running High Sierra.  It was all working fine and only recently has this audio issue.  And only with zoom.  I have updated zoom, and checked all audio settings, both on the mac and on the zoom app.  I reset the NRAM or whatever at the Apple store.  Any suggestions?   Thanks!!  This is making zoom unusable.  

Just received an email headed "Your Zoom account has used almost all of the available cloud recording storage".  But I have no cloud recordings stored on my Zoom Pro account. I have made a lot of recordings to my computer, and they are listed on my account portal.  But they presumably don't take up any cloud storage space. Right?What to do?

Hi   Are Zoom Clips recordings using the same cloud recording storage space, just like ordinary recordings from meetings and webinars? That is eg. 5GB available for Pro licenses is shared between all stored recording types? Or maybe it's currently using some additional, unlicensed space?   I'm curious since it's not precisely mentioned anywhere.   Cheers Lukasz

No text available

I want to use scheduler for my business, where multiple employees could have their calendars available for clients to schedule with them. I paid for an additional user, but I can't find any instructions on how to add another calendar. Anybody know how to do this?

hello - i have a problem, zoom will not find my external webcam (using a sony a7iii). it only allows me to select the integrated laptop webcam. this problem only occurs on my laptop, i can use my webcam on my desktop no problem. The laptop is a dell latitude and is running up to date windows 11 and the version of zoom is the latest. I have tried adding camera permissions to zoom in windows - but the only option there is to add permission for the laptop camera. The cable I am using is good and works fine on my desktop. I have tried deleting and re installing zoom and checking for latest firmware for camera and zoom. Any ideas?

Wondering if it is possible to submit a recording for producing a summary through AI Companion. A meeting was recorded, but no summary was produced. So wondering if it can be run through AI Companion again?

Is there a way to show more than 5 members in a team chat?  I have a few chats with more than 5 people in them and only 5 display with a button under them that says "View all 10 members".  Clicking on that opens up a popup that displays everyone. There is more than enough space on the screen to just display all 10 members permanently. Is there a way to do this? https://i.imgur.com/CzIuSWw.jpeg   

I am trying to set up multiple price options. I got it to work once but cannot seem to get it to work now. My new events offer only a single price for the event. I cannot see the ticketing tab. Any help for a newbie?

Hello Zoomies Looking for your expert opinion!I am Zoom admin in my organisation , managing Zoom users , meeting, phone etc. Under the admin role we have Contact Center edit access already enabled and account also has Zoom CC Essential and Elite license.  However when I try accessing Contact Center Management option it hits the URL  "https://XXX.zoom.us/cci/index/admin#/without-license"   and  page says  "Access to this page requires a Zoom Contact Center license. Add yourself as a user to Contact Center to have permission for access and administration."I dont know which License is needed and how do I assign that license to me .  Any guidance is much appreciated. ThanksSanket

On a clean (well-maintained, no viruses or sketchy software) Windows  PC.  I recently moved to new HW and upgraded from WIndows 10 to Windows 11.  I updated my audio driver (Realtek) for the new Motherboard (Asus B760M-A-AX).  Everything works great, except.  When I go into zoom (using a USB logitech camera), The audio tests work fine, but I can't hear anyone else.  I tried uninstalling/reinstalling Zoom, and now when people are talking I get occasional badly distorted audio.  I have checked all audio settings in zoom and on my PC and all appears ok.  Video works fine, and they can hear me.  I just can't hear them.  I thought maybe zoom needed some permission but after the reinstall I do hear -something- but it's distorted and mostly silent.   I have the latest audio driver for my board, and all my other audio works fine.  I'm afraid I can't pinpoint whether it was caused by the HW upgrade or the windows upgrade :-(.&n

Hi Everyone, I have a situation where customer has scheduled a  webinar.  Issue : Customer wants their participants to join their scheduled webinar without registration. However, they want to add two more fields like EID, email id while joining that webinar. May I know is it possible? As far as I know only in registration page we can add fields. Please help me if there is any workaround for it

I am running the latest zoom (6.2.5.2440) on the latest Debian (sid; using Wayland). This has been working fine, but recently when I *stop* sharing my screen (either the whole screen or one window), zoom freezes - immediately, when I click "stop share". The connection remains for some time - I can talk to the other person, and they can see my video (but my shared screen is frozen) - but after a few minutes zoom completely freezes. I have to manually kill zoom. I haven't figured out how to get any error messages out of it either. This basically makes zoom unusable for me. Luckily, I'm not teaching a class right now. Any suggestions how to debug this? Is this an issue that the developers are aware of?

共有画面選択時、Shihtを押しながらウィンドウ選択することで複数選択できるはずができません。 2ウィンドウを選択すると画面下部の共有ボタンは「共有(2)」となるものの、選択中として青くなっているのは後に選択した１ウィンドウのみ、共有開始して共有されるのも１ウィンドウのみです。 解決策をご存知の方ご教授ください。

Hi,i recorded a webinal that included chat usage. when i downloaded the files the chat was very pure and patial. is there a way to get the full chat? maybe rejoining the session will alow me to copy all written chat.can someone helpthanks

My requirement is to pull webinar data from zoom for couple of user accounts. Currently our zoom admit created the app and shared us the client id and secret key with that I'm able to generate a access token but when I try accessing webinar api with previously generated access token I'm response getting 'Code - 1001, Message - User does not exist'. Our admin is saying he has given all the permission and the user I'm trying is also exist in the system but I'm not able get the api response. Kindly guide me here.

Hello,We would like to test out a poll in a practice session, a few days before the webinar. The practice session would be used a second time, just before the webinar.Apparently, if we test it out, the poll will be deactivated. Is it possible to recreate the poll after the practice session? Also, I don' t know how to join the practice session as a normal participant  to see how the poll looks like. Is there a way to get this view? Thank you.

No text available

Hello, I got the zoom events plan and a problem is happening. When I test start the meeting and when I chat something and when I end the meeting, after that, when I go in to the management screen, And I can’t see the chats I can see how much chats send but I can’t see what is in the chat. Is this normal? Can’t I see the chats after the meeting in zoom events? Please help me out 

We have been running events in the expo for a couple of years now, where exhibitors are using the live stream option to showcase to attendees that their expo booth is alive and ready to join.  In the last few events, attendees who leave that expo booth, but then return at a later time do not see the livestream again - they only see the "space is active" logo.  In contrast an attendee that sits in the booth will continue to see the livestream.  Turning off the live stream and reactivating it will refresh for anyone in the booth, but again the same problem will arise if an attendee leaves and then rejoins the booth it will just show the "space is active" logo. This was not a problem prior to a month ago, so trying to understand if a setting has changed with a release?

Hi I am wanting to customise the banner which appears behind the speakers photo, name and role in the Speakers page in Zoom Events. Currently its a pale blue with a mid blue curved stripe, which really doesn't suit my branding. Is it possible to customise the banner? Thanks

After attending a regular meeting and clicking the "Leave Meeting" red button in the main Zoom window, I noticed that the green webcam indicator on my computer remained on.I discovered that there was still an open pop-up window displaying only my own video in real time. This pop-up could only be switched off through a "Leave Meeting" button (in white), but there was no audio and no other participants visible, since I had already left the meeting from the main window.What could have caused that video pop-up to remain active after leaving the meeting?Was my video still being transmitted to other participants?

Hello! I have a webinar I want to convert to an event. I found this documentation (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057859#h_01ERMZYTJQY65E4J3PEAV4M5W5) but I have some additional clarifying questions: 1. I currently am registering people for the webinar via API/Zapier. Once I convert this webinar to an event, will my API still be able to register people to the webinar as it is currently, or will that be broken? 2. Going forward, is there a way to just create the event from the start and register people via Zapier? Or do I just have to create the webinar and convert it to an event? 3. The recording of the webinar/event: If I am accessing that via the API/Zapier, will that be under the webinar ID or will it be under a new ID connected to the

Hej. I made a local recording of a meeting but the file failed to fully convert and only 10 minutes of the 2 hour meeting successuly converted. Now I cant even find the file to convert and when I check the recorded meetings in the zoom app, the meeting also doesnt appear.How do i recover the recording?

Hi everyone, For some reason we have one colleague that doesn't have their meeting automatically recorded in the cloud and then logged into Hubspot. We all have the same company setting so no