Audio Loss and robotic sound

Forum|Forum|3 years ago
June 21, 2022
4 replies
39 views

QSC Core 110f running 1080p video and audio to Zoom Room PC. Sometimes we get robotic or modulated sounding audio to the far end. Working the issue with QSC but the issue is intermittent so it is tricky.

I also have been getting reports of the audio to far end completely cutting out and needing to reseat the USB to resolve the issue. I was troubleshooting today and saw the issue first hand. It was odd... I could see in the windows sound devices that audio was coming into the PC but on the neat zoom panel I could not see any audio coming in even though the correct device was shown and selected. Having a heck of a time getting these issues isolated and resolved. Any assistance would be amazing! PC is a Dell Optiplex 5080 running Win11 Ver 21H2. I have verified all USB hub device firmware is up to date.

Best answer by YaBoiB

Hello,

What version of Zoom Rooms software are you currently running on your Neat Bars? I am seeing other issues with the current Zoom Rooms version 5.10.4 from other customers so I would like to work on this with you if you do not mind. Have you already submitted a support ticket?

Regards,

Brandon

YaBoiBAnswer

Community Champion | Employee

Hello,

What version of Zoom Rooms software are you currently running on your Neat Bars? I am seeing other issues with the current Zoom Rooms version 5.10.4 from other customers so I would like to work on this with you if you do not mind. Have you already submitted a support ticket?

Regards,

Brandon

B

Benjermin01Author

Newcomer

That sounds great, I have not submitted a ticket yet. Should I? I believe the only neat hardware being used is a neat touch panel. I’ll work on getting the zoom software info.

E

evt100

Newcomer

What was the resolution to this issue?

D

dgodkin

Newcomer

My problem is basic. People I Zoom with say the sound of my voice cuts out. This only happens on Zoom. My mic and sound board are in perfect working condition.

B

BrendanB

Newcomer

Hey all,

I’ve been pulling my hair out over this for months—and it turns out the fix was ridiculously simple.

👉 Go to Settings → Audio → Advanced → Windows System Audio Enhancements
👉 Turn this OFF

That’s it! No more robotic, glitchy audio. Hopefully this saves someone else the same frustration I went through.