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I have two laptops. The older Windows 10 laptop plays Zoom perfectly in every respect. My brand new Windows 11 laptop has poor sound and when music is shared from YouTube for example, it is completely distorted. The singer's voice distorts and sometimes fades out while none of the instrumental accompaniment is heard at all.Help Please! I returned an Acer laptop for this reason (as well as poor after-sales service) but am now finding exactly the same on an Asus laptop. The common factor appears to be Windows 11. I downloaded Zoom first from the Zoom website and then from the Microsoft store but nothing worked. Any help would be greatly appreciated. Thanks! ElectronicVin

We recently updated our IP addresses for web crawlers. If you are seeing an error in your knowledge base sync, please ask your IT team to whitelist/allow these IP addresses to crawl your website.  44.199.223.208 44.198.248.168 44.199.239.85 3.12.25.1 3.12.48.211 3.12.140.78Additionally, depending on your website architecture, you will want to check that your website allows for Zoom.us to crawl and index in your /robots.txt files. Also verify that your website's headers have "<meta name="robots" content="index,follow"> to ensure Zoom has access to crawl the sites you would like. You can limit the pages and content that you want Zoom to have access to by adjusting your robots.txt file. Try enabling the "javascript support" feature in the knowledge base settings to parse and index content in a way that you prefer. Link to images of common crawler and robot rules and errors: https://docs.zoom.us/public/doc/4R1MuR5yT4qo9EjgWHL-Aw 

Hi,I have been recieving 1132 error for many months. I sent appeals many times and the reponse I receive was always same. However, my account is still locked. I tried to reset my Macbook but it did not help either. I need to daily use my Zoom but noone helped. "Hi There,Thank you for submitting your report. Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time.If you are still experiencing any issues, we kindly ask that you submit a new report. Please ensure that the report is submitted from the device or account where you're experiencing the issue, as this will help us assist you more effectively.If you are receiving an 1132 error, please follow the below steps to report:Update the Zoom application. (For instructions on how to update please click here)Attempt to sign into your account in the client to recreate the 1132 error (This option is only available upon sign in)

I have a "meeting info" icon in my toolbar and when clicked shows meeting info including host password. This happens whether host/cohost or not. Same info available by clicking on security icon top right of header. A meeting timer was showing also and I found how to remove that. (not the timer app which does replace the meeting timer when in use). I am not able to share screen shot right now (room in use) but I will add when available.

I recently have had to switch laptops, and had to redownload zoom onto this new laptop. Ever since zoom was downloaded, every time I would go into a meeting any other sound playing becomes muffled, this applies for Youtube videos and Spotify. It is irritating as I have gotten used to playing music while being in zoom meetings and this makes listening to music while IN a zoom meeting impossible. It is important to note that this only happens when I connect audio to my computer, and doesn't happen if my microphone isn't connected to the zoom meeting.Any help or solutions would be appreciated. 

I am not sure what I have done to my Zoom app, but I no longer have the capability to cut and paste an email address into a meeting invite. It must be my settings because I used to be able to do this, and Zoom would never remove something like this from their application. Can anyone tell me what settings I need to re-enable this functionality?

Hi everyone,I'm trying to setup the Microsoft - Zoom integration documented here:https://learn.microsoft.com/en-us/microsoftsearch/zoom-connectorI have a Zoom Workplace Business subscription.Everytime I tried to save the connector, I get the following error message : "Invalid connection details".The Account ID / Client ID / Secret are copy pasted from the App Marketplace website, so it cannot be a typo, as well as the scopes added to the app, and the app status is Activated.If anyone has an idea on the issue, it would be more than welcome. Thanks! 

Participated in scheduled Zoom business meeting today on Win 10 PC using the Zoom app v5.7.4 (804) .  When it ended, there was a prompt to upgrade to the latest version of Zoom.  Got error saying the download failed.   Tried the manual download option using Firefox 92.0.1 but keep getting this error: SSL_ERROR_RX_RECORD_TOO_LONG   Tried every suggestion I could find on line but nothing helps.  I don't have -or want- another browser on this PC.  And obviously, FF worked previously to download the Zoom app since it's been installed and running properly for over a year.   Any suggestions? Thanks!    

Hi While trying to transcribe a meeting to Hebrew ,I'm getting error: "Unable to transcribe". Zoom version: 6.5.7 Please help. And I would love to set Hebrew as the default transcribe language. ThanksEyal 

I work for a nonprofit organization and we have been trying to get an SMS campaign submitted for months. I have followed the campaign creation checklist to a T, and I continue to get vague rejection messages that don't make sense based on all the work we've done to make our campaign legitimate. It's frustrating because we don't use Zoom texting for any commercial purposes anyway- we rely on it to communicate with our clients. Below is the message I got with our most recent campaign rejection:Upstream CNP declined sharing request for campaign CWIOFGR. Explanation: Opt in message does not have brand or disclosures, Inadequate details on website consent methodI left the Opt-in Message as it was when I submitted the form (Zoom automatically creates it for you, and I would assume they do so with the appropriate requirements in place) so I'm confused as to how that could be the issue. Here's the message: "Text START to receive text messages from [our org name here]. Message frequency ma

I am a zoom manager for large events. I am a mac user. When I open up breakout rooms, the first 17 rooms are expanded and after that they are all collapsed. I have to go in and individually click on each room to expand it so I can see who is in each room. My friends who are Window users say that all the room are expanded when they open their breakouts.  As I think about this, it has been this way for years. I'm amazed that I'm not seeing a lot of mac users complaining about this issue. Thanks. Lance

I'm using 5.17.5 on my iPad Pro OS 17.2 (21C62)   I see on the release notes (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0073923) that "Users have the option to switch back to the classic Whiteboard via their meeting settings. Under In Meeting (Basic) settings, users can click the Use Whiteboard by default if available toggle to seamlessly revert back to the classic Whiteboard in their next meeting."   I'm not seeing this anywhere. Suggestions? 

Zoom started putting a time/date stamp in the chat box at the end of meetings.  This takes a lot of screen space and is completely unnecessary.How do I turn off this feature? Thanks! gigi

Whenever I try to screenshare & share computer audio I get a pop up that says:Turn off voice isolation Audio sharing works best when "Voice Isolation" is turned off. To turn off "Voice Isolation", go to Control Center in the menu bar, click Mic Mode, then select "Standard".I have looked everywhere and I do not see this as an option. I have tried adjusting every mic setting and I keep getting the pop up warning. How do I fix this so I can share my computer audio when screensharing? 

Attendees are not able to listen audio from media being played while screen sharing session.

I am trying to support someone using Zoom's screen sharing. I am using a laptop or an android phone (I have tried both) and he is using a Nokia smartphone, not sure which model.   After he goes into Share, Selects Screen and Start now he gets up a message saying ... This feature is  turned off as it will slow down your screen   I can't find any reference to this error anywhere or whether there is a setting / solution / method to get it to work.   Liam

I have LMS PHP, my LMS already integrated with zoom, today i bout one host meeting zoom to try it on my LMS,  after that i try to created live class but u receive message it's invalid, I' need help to get Zoom API Key. also i want o know if i have 20 class on my LMS (Virtual School) in this case i will get one API to create classes or what?

Hi,I have a Zoom Phone subscription but am unable to receive SMS messages. This is a critical feature for me as I need to receive OTP codes.I’ve also noticed that I’m not receiving callbacks from certain companies, which I suspect may be due to my IVR setup.Could you please advise on:How to enable SMS on my Zoom landline number (0161 – Manchester UK area code).How to configure my IVR to allow callbacks from external numbers such as from eBay / Amazon etc.Thank you for your help.

When a caller is presented with the Menu-based interrupt there appears to be no way out of it. They will have the option to eitherRequest a CallbackLeave a voicemailRouted to a FlowIf the caller does not want options 1 or 2, option 3 would send them to a Flow but how can they maintain their position in queue this way? Should there not be an option "press x to continue waiting"?

When I try to use my chat feature while in zoom, it kicks me out of zoom completely.  It’s so frustrating!  I can receive messages but when I try to type a message this is when it happens. Please advise.

Hi!I would like to send an email to all participants that register AFTER the meeting ends through zoom.Is this option possible?Thank you for you help 🙂

hi there, I use zoom for my podcast and recorded good meetings for five years. Today - having changed no settings, using great speed etc the video I received was only 480 p and of course terrible resolution.The BOT cannot help and support is only for pro.Am I doomed and must either pay for PRO or use Streamyard?I am confused.I checked twice ALL my settings and there is no tab where I can see or edit my resolution. thanks!

I have looked through the information about using the GPO templates to configure certain aspects of Zoom. Is there a way to force our users to use a specific background via GPO? Thanks. 

The newest update in Zoom is when someone share their screen, the screen is so small. Because beside it there is a profile photo that take more room (almost 1/2 of the screen in phone) and make the content screen so small. Also when we tried to look in zoom still have this issue. how to remove it ? It so frustraiting cuz I can not attach the screenshot😭 

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