Products

Hi there, My wife is always receiving this email message in her email account from my Zoom account via Fathom where I am never invited to any of her Zoom meetings: "(My name) is using Fathom to record Google Meet meetings and streamline the note-taking. Is it okay if (my name) records your meeting tomorrow?" How can I stop Fathom from sending these message my wife email address? 

Have you ever wanted to customize your meeting summary?  Make it something different than the general template but the same every time (say for a sales call or a project stand up)?  Zoom now has Custom AI Companion to allow you to do this (plus much more): User:  Custom Meeting Summary Templates:  User DemoAdmin: Custom Meeting Summary Templates:  Admin Setup   You can also add a custom dictionary to make the summaries more accurate & tailored for your business:  Custom Dictionary 

Hello, I'm Josh Stanley, a Senior AI Specialist at Zoom.  Please feel free to reply and even at mention me with your questions on Zoom AI Companion Use Cases.  In this short video I show an example of using Custom AI Companion add-on license with Jira. Its a very powerful way to improve manual workflows with AI:  

I have been testing out advanced features in our enterprise Zoom account to help streamline our work related to typing up and managing meeting notes. When the features work--they are great. But when they don't work for no understandable reason, it is a major disappointment requiring back up approaches (which minimizes the impact of using the features if they are intermittent in functionality). The specifics:1. Meeting transcripts. These are great when you remember to (a) turn it on at the beginning of a meeting, and (b) save the transcript immediately before exiting the meeting. I find it odd that Zoom can automatically start recordings and save recordings for you, but not automatically start or save transcripts. Why? I don't need to record with everyone on video and talking, etc. The transcription is much more helpful in capturing notes from a meeting, and when it works, it really reduces the time it takes us to distribute meeting notes. I can't tell you h

I used to love the meeting summaries.  As a paid member, I introduced multiple companies to and suggested zoom as our video conferencing app, almost entirely for the AI's video recordings and meeting summaries. What I loved about the summaries: 1. Easy to read and understand2. Easy to edit (by browser) and share (by email) Now they seem: 1. Incredibly difficult to edit (by browser) or share2. Difficult to understand  I'm a tech savvy guy.  Anyone on this forum is.  But what I liked about the old version was that it was easy for our non-tech savvy coworkers and clients to understand as well.  Now the editor has tons of links and icons, and the share button only sends viewers to a link so they can log in to zoom docs.  Once a client or coworker sees that they need to login, they balk and ask me to send them a .doc or pdf or email.  And then, g

I had a meeting scheduled by the other person.  They agreed for me to take notes, I pushed the AI button which they approved however I did not record the meeting.   Were no notes recorded because I did not record the meeting?  If it was recorded, I can't seem to access the notes.   Thank you

I frequently run into issues where I can't click on stuff. For example, clicking on the "^" arrorws next to the unmute/stop-video buttons doesn't do anything. Similar on the "More" button in the participants list, and the "To:" selector in the Chat. It affects the user-icon menu on the main zoom screen. Sometimes clicking on them will briefly flicker the submenu up before it dissapears. Sometimes mashing it a hundred times really quick will cause the submenu to open and be useable, but that's very unpredictable.I'm on 5.15.3, but this has happened in the last two or three major releases at least as well.I'm using Zoom on Fedora 38, using gnome-shell with Wayland (intel video).

The speaker on my laptop works perfectly. Spotify, youtube etc all sound works. However the last two days I can not hear anything on Zoom Meetings. My mic and all work, just not the speaker. Has anyone had this issue before? How did you fix it? Really desperate for a solution.

I had purchased the large meeting license for 1,000 previously and this morning increased it to 3,000 and assigned it to myself (only one user on the account), but it's not being applied to my existing meeting. The meeting registration is still closed and the meeting still says it has a limit of 1,000. Can anyone help me to apply the increased capacity to a pre-existing meeting? Thanks!

Hi,  As of a couple of weeks ago I could go to webinars on the left side bar, then select reports, then go to the specific webinar within the selected time period and click on either registrants or attendees and export a report. Now when I go to reports and select webinars, it only gives me the 3 options and they are all regarding "registrants" and not "attendees".  Can someone please tell me how in the heck can I do this now? This is so frustrating.  Also the zoom support number on your top sidebar is not a working number.  Please advise me how to do this. If this is no longer offered, we may be moving to a different company that offers this feature.  Thank you.   

Suddenly I can no longer schedule a meeting I create in iCal.  When I researched this via the online support, I followed the directions to go to my profile and under Others, Calendars & Contact Integration.  It says "We support the following services: Google Calendar, Microsoft Exchange, and Microsoft Office 365". Has iCal support gone away?  I don't want to have to recreate my entire calendar in google calendar.  My whole biz is online meetings and this is a problem.  If it hasn't gone away, how can I generate an appointment that puts the link to the meeting I've created?

Is there a way to paste formatted text form the clipboard unformatted in the Team Chat in the app? I can't seem to be able to find one for such a basic functionality. Constant clearing the formatting gets quite tedious. Every major browser now supports Ctrl+Shift+V for this. (Please don't suggest using some Notepad as an intermediate step)

how to capture, copy and paste image to zoom chat

Buen día;Tengo el siguiente tema; Al hacer la portabilidad de 80 números los agrega automáticamente a un sitio, como puedo seleccionar 30 números y poner otro sitio, seleccionar otros 50 y poner otro sitio sin tener que hacerlo uno por uno,  podrían ayudarme por favor!! 🙏Saludos.

windows 7 to windows 10 , can uou help me please 

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix this? Desk phone is a Poly VVX450.

Hello Zoom Community,   I am not a paid customer. Apparently, I can not get technical support if I am not a paid customer. However, I need video recording and transcript for the meeting that was hosted by someone else (I was participant and not an organizer). What are my options to get in touch with Tech Support for this request?   Appreciate your help in advance.

Hi everyone, I have recently changed from a Windows PC to an iMac running Sequoia 15.5 and can't not get the camera or microphone to work with Zoom on the iMac.  I have troubleshooting sessions with Apple who are saying its a Zoom App issue and with Zoom who say this was a known issue with Apple Sequoia 15.0 / 15.1 but was to be resolved in Sequoia 15.2, which I am beyond.  There are no firewall or security restrictions in place on my iMac.  Can anyone confirm if this is still an ongoing issue with Sequoia despite it meant to have been fixed or suggest anything that you have done to get this working if you faced similar issues with Sequoia. Many Thanks for any help

Zoom AI Companionを利用したいのですが、入力・生成データが第三者に提供されないかを危惧しています。ご担当者に一度確認したところ、Zoom完結モデルに移行すると第三者提供がないとうかがいました。Zoom完結モデルに移行するにはサポートから問い合わせるように案内があったので問い合わせました。まずは移行による影響度を調査したいです。

I am the owner and only user of this account.For the life of me, I can not figure out how to change my passcode b/c the EDIT button is disabled.  Location: Personal-->Meetings-->Personal RoomI have a paid account. 

Hello team, I would like to ask you that is it possible to do 1 user and using like 9 zoom room?I mean like I don't want to have 9 mail for 9 zoom room, I want just only 1 existing mail user with 9 zoom room? Thank you for your help.

I am having trouble finding out how to record my personal zoom meetings for future course I'm working on. I cant figure out how to record it ,Im currently using the free version is this the problem?

We use a Neat Bar to connect remotely in our conference room. In the past, when not necessarily in a meeting, but when we're gathered, we do screenshares through the device using Apple Screen Mirroring. For example, on our macs, we click the screen mirroring option, and "Conference Room" used to show up, for years. Lately, that option has disappeared. Does anyone understand why this might happen. It is still enabled on our Zoom room settings. I've reached out to the people at Neat and they told me it's a Zoom issue. Thanks,Drew 

One of my meeting participants was sent to a separate room rather than my group meeting.  I received several emails from Zoom indicating that the participant was in my personal meeting room, and it was during the time of my meeting with several other participants.  I host weekly Zoom meetings and have never had this issue before.  Participants are allowed to join before I start my meeting and rejoin the meeting at any time if they lose connection, etc.  I do NOT have the waiting room enabled.  Passcodes are NOT required.  I DO have the "embed passcode in invite link for one-click join" option selected.   Why wasn't she allowed to join the group meeting?

Hello,We're an approved app on the Zoom Marketplace. One of our customers provisioned Our App to a user group with the setting: “As an admin, add Our App for Selected Users & Groups.”It worked fine for several months.Two weeks ago, all 5 users in that group lost access and were unable to reconnect. There was:No change to group membershipNo visible admin changesNothing in Zoom’s audit logHowever, after stepping through Zoom's “Manage → Apps on Account → Our App → Users & Groups → Add Groups,” the issue was resolved. They only then saw the "Selected Users & Groups" assignment path again.We’d like to know:What would cause the “Selected Users & Groups” app assignment to stop applying to an existing group?Is there an expiration or condition under which group-based app installs are si