Zoom cuts out/restarts in middle of meetings

Forum|Forum|4 years ago
December 22, 2021
5 replies
13 views

Hi, for the past few months my Zoom will intermittently cut out in the middle of the meeting. On my end, I experience this as approximately 15-30 seconds of my Zoom disappearing from my screen and rebooting and returning me to the meeting space. On the other end, other participants experience this as my screen freezing.

I am fairly certain that this is specific to my Mac desktop as this does not happen when I participate via my iPhone.

I am also fairly certain that this is not related to my internet connection as other apps are connected to the internet while it happens.

I thought that it may be related to my hard drive, however I recently had to erase and reinstall my hard drive.

Solutions appreciated.

Thanks!

Bri

Community Manager

Hi @RandyJ! That's definitely not the experience we want you to have, but let's figure out what's going on. Are both your Mac and Zoom software versions up-to-date?

C

Cherie_

Newcomer

Hi Bri,

I am having 'interruption" issues as well that occur many times during my 1 hour meeting. It is more than annoying. How and where do I check to see if I have the most current versions of Zoom? Thank you.

S

Sterling

Newcomer

I am having this problem .. Have been for some time .. Why are there no answers to why this is happening. My issue is on a Windows PC, I have reinstalled the ZOOM Client, I have the most upto date releases installed .

this 'cut in cut out', could happen at least 5 x a sessions

what next ???

N

NeilJacobson

Newcomer

I'm having the same problem on my Windows 11 PC. Zoom abends and restarts multiple times during sessions. What should I do?

B

bhopp

Newcomer

Hi Bri,

I am also having this issue, during zoom sessions the video and audio is repeatedly restarting. This does not appear to be my internet, camera or Windows 11 and appears to be strictly during zoom sessions.

How do I fix this problem?

M

Maria1231

Newcomer

The same thing is happening to me during calls to customers - which is not good. Please can someone help me resolve ?