"Unable to start Live Performance Audio" Error

Forum|Forum|2 years ago
May 19, 2023
6 replies
0 views

I use zoom to do an online karaoke room twice a week, and I noticed in the last update (5.14.7) the "Live Performance Audio" setting, but an unable to evaluate it because I get the following error "Unable to start Live Performance Audio" when attempting to turn it on from the upper left hand corner, where I turn on Original Sound as well.

We're both on Mac OS

Audio

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andrevdbosch

Newcomer

Same error message: works well for normal zoom meetings but within a webinar?

Tested it again after 2 hours and now it seems to work. No understanding of the reason. Perhaps test again too?

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user001

Newcomer

it's currently not enabled for webinar (due to potential performance issue)

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bdp

Newcomer

Am having the same problem. Am not able to switch Live Performance Audio from OFF to ON by clicking on the upper left hand corner banner on the Zoom meeting screen, either. I was not in a webinar. I am using a Windows PC. The other party in the Zoom call WAS able to turn it to ON. She was using a Windows laptop. Any suggestions for me?

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user001

Newcomer

One possible reason is the CPU is not powerful enough. Maybe you can try on a Mac.

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SandraJayahnia

Newcomer

same here - stopped working after upgrading to Sonoma this week - before it was just fine. Need it regularly to sing in a meeting, in my PMI actually (not webinar)

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ananda51

Newcomer

I have Sonoma, and Zoom Workplace is all updated, and my Live Performance setting is working. It was odd to activate it within audio settings, but then when I clicked the toggle in the banner from Live Performance Off to On, it worked fine. My computer has 8 cores, so that probably helps! Good luck to all.

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ewoods

Newcomer

I am having an issue turning on the Live Performance Audio option in zoom, runnnig zoom version 6.4.4. Checked sound/audio settings and all are set properly. All windows updates are current. Running windows 11 on an HP EliteBook x360 1030 G2, Processor Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s). Restarted windows audio services and nothing seems to work. I tried using the original settings and it no longer works for the purpose we need it for. We use zoom in a church setting for live music and singing at the same time, it worked fine with the original settings for 2 years and then one day it just stopped working all together. How can I fix this issue?

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zgu

Employee

Hi, by "it no longer works for the purpose we need it for", do you mean the music gets suppressed? did you check if you have Bang & Olufsen Audio Control installed on your hp laptop? if so, please help disable audio processing on it to see it salves the problem. thanks

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Mattski2000

Newcomer

I have the same issue. It's suppressing any audio other than voice
I'm running:
MacBook Air
M1 Chip
MacOS Sequoia 15.6.1

MGSR

Community Manager

Welcome to the Zoom Community, @Mattski2000! We're glad to have you here. There are known Zoom video and audio issues on macOS Sequoia, especially for users on version 15.1.0. The recommended solution is to update your device to macOS 15.2 or later.