Products

Why is Zoom AI so bad? - Are the developers just useless and not up to the standard of literally all other AIs.  I just had a meeting and all I wanted was a more detailed summary of points and takeaways extrapolated from the transcript.  If I had a transcript, I'd run it through ChatGPT, but I can't do that, because Zoom can't do that either.  I feel like Zoom is just complacently hoping that people don't go elsewhere and use a platform that actually works, and continue using their junky platform.  So, real question... Why is the AI companion so ridiculously terrible and has almost no real functionality or understanding for tasks? 

Somehow, the title to my Meeting Summaries was edited for a specific matter related to a specific client.  Now, all of my Meeting Summaries start with the specialized title that was only intended for this one particular client.  I want to change it back to the default setting or something more generic.  Help please.

I've been using recurring meetings- meet anytime for 1:1 meetings that occur randomly through the week. Today I tried to schedule a new one, but the function for "meet anytime" is gone. Support article says it should be listed under the "recurrence" drop down, but I don't see it there. It seems like it was forcing me to put in a specified date and time for recurring meetings, which really just doesn't work for what I need. 

All my clips disappeared. When I try to contact support it says my account is Basic and for that reason I cant contact support except for reading the community, when my account is supposed to be a paid account (the last payment was 4 days ago and successful). in my main profile online it says my account is "Workplace Pro". When I try o creating a new "Clip" id doesn't save it after I record. In the clips area it just says "No Data".What is going on?? How do I get my clips back??

Hello, My company has signed up to Zoom Contact and Zoom Phone Enterprise. I have a good working knowledge of AI voice agents having worked on POC agents in Ragflow, N8N and Elevenlabs. It's early days so I am happy to park this to one side as we are working with a professional partner.What I am struggling with is the change in behaviour between querying a knowledge base, querying a virtual agent with a minimal prompt and querying a  deployed virtual agent in full screen url campaign deployment. Given I have spent much of the last year, preparing, cleaning and building RAG agent  workflows for text and speech, I am trying to figure out why the same knowledgebase would retrieve different matched content from the same knowledge base using a vanilla prompt.Are there video tutorials and documentation that go through end to end example projects to give blueprints and examples for start to finish workflows, as is often the case with N8N youtubers?

Good morning, I was editing the recording—saved in the cloud—of my meeting on Saturday, October 18th, when the message “error” suddenly appeared. Since then, I haven’t been able to view that recording anymore; it’s not in the trash and it’s no longer listed among my recordings. What should I do?

When the Zoom Virtual agent submits a response, it plays a tone at maximum volume, which hurts my ears. The tone does not respect the Windows volume control. Environment: Dell Latitude 5400 laptop, Windows 11 Pro, current Zoom version.

If your knowledge base sync is stalling or creating an error due to size, please read this article. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058272If you're KB is under the size limit but still stalling when syncing, please submit a support ticket under the product = zoom virtual agent. On Monday mornings, the KB crawlers are slowest because clients like to update their KB's then. Try an off-rush hour time like Monday night or Tuesdays for a faster weekly sync. 

I have AI Companion up and running on another account so I know I know how to make it work. On one particular account no matter what I do I keep getting the following error message: One or more AI Companion features are disabled in your settings.EXCEPT ITS NOT DISABLED Anyone else have this issue or know of a solution?Thank you!

Hi Zoom Folks, So this was working but has broken again in the past month or so. It was working fine at some point before 6.2.3.2056. Sorry for not being exact but this also coincided with a hardware error on my old laptop (since replaced).The issue that I'm seeing is reported here  but for the record it seem like zoom is now trying to use (/usr/libexec/xdg-desktop-portal:297866): xdg-desktop-portal-WARNING **: 22:51:56.438: A backend call failed: No such interface “org.freedesktop.impl.portal.RemoteDesktop” on object at path /org/freedesktop/portal/desktopXDP: remote desktop session owned by ':1.549' closed** (/usr/libexec/xdg-desktop-portal:297866): WARNING **: 22:51:56.438: Failed to close session implementation: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: Object does not exist at path “/org/freedesktop/portal/desktop/session/1_549/zoomcast I've tried also using GNOME under wayland but still get the same behaviour. Cheers Steve

Hi,Is anyone having audio issues on the zoom app after Windows 11 upgrade?I have tried different headsets and checked all the audio settings but my headset wont work on the zoom app.It works fine when attending zoom  meeting on the  web.

No option to change Audio output source on latest Android version; Upper left hand corner audio output option missing and no setting in menu/settings menu to change it on latest Android version. Can confirm zoom finally fixed issue with toolbar obit containing mute button; only took a month, ridiculous.

ever since we started using the dual-screen feature on Zoom, we've always had a clean second screen. However, since an update to Zoom Workplace sometime in 2024, an 'Exit Full Screen' button now persistently appears in the upper-right corner. This is frustrating because it prevents a clean video feed. How can I get rid of that 'Exit Full Screen' button?

I want to be able to share screen more than one application at a time when I'm in a Zoom meeting.But my Zoom only lets me share screen with one application at a time. If I want to switch between applications I'm screen sharing, I have to first close out of the first screen share, then start a new screen share. This is really annoying and time consuming and distracting when I'm trying to lead a meeting. Please advise!Thank you

I'm using "All Screens" mode in Zoom to proctor an exam for about 30 students. Is there a way to record the session--that is, is there a way to record all of the shared screens? I know that in All Screens mode, only 3 shared screens will show up in a window at a time, and you have to toggle left and right to see other screens. Can Zoom record the entire session--the toggling back and forth of shared screens? I'd like to be able to review the shared screens after the exam, since it's impossible to do so for that many people during the exam time. Thanks!

Hi,in meetings, when a user shares the screen to show a video, I have audio problems. I can listen to the words of the video, the dialogues, but not the musical tones. I can't listen to tones other than words and this happens to me even during normal meetings without anyone sharing the video.I hear the dialogues between people but not the different tones.How can I solve it?Is this a Zoom settings issue or is it a my PC settings issue?Thank you very muchWalter

When I try to share my computer audio during a meeting, I can click on the "share computer audio" option while sharing my screen, however no check box appears to indicate that my computer audio has been shared. This was never an issue until a few months ago when Zoom installed a software update.  I have not changed my process at all, and yet I can't seem to get it working. I'm running a PC and sharing audit for Youtube videos. Any help?

Hello everyone, I have Zoom One Profissional.I started a meeting today and unfortunately the other person was running awfully late. I had to wait for a while and after 40 minutes this notification came up and the meeting was closed.The other person had to cancel so I wasn't able to test my account again. Is anyone able to tell me why this happened if I'm paying for the Zoom One Profissional plan?Thank you all for your time.

I really need to know this. I appreciate your answer

Why does the sound quality of other apps get impacted when participating in a Zoom meeting (even when muted)?  Is there a way to fix this or work around it? BackgroundI regularly host drop-in Zoom meetings (e.g., office hours for an instructor).  Often, the Zoom meeting will be empty unless someone drops in to get help.  While waiting for someone to join, I am often doing other things including listening to music, watching a video, or similar (which I pause/stop when someone joins).  I am always muted when doing this. The audio is great when Zoom is not in a meeting.  However, as soon as I join a Zoom meeting, the audio quality of the non-Zoom apps drop significantly.  As soon as I close the Zoom meeting, the audio quality returns to normal. I have tried changing audio settings in various ways (including selecting all of the various options in the "Audio Profile" section of the Audion settings) and have not seen any specific improvements.&nb

I bought a new computer and updated it to Windows 11. It works fine for listening to music and making calls online. However, with Zoom, I can hear the other person's voice, but I can't hear what they're saying. I have the noise canceling turned down, and the speaker settings are not up to snuff. What should I do? I can hear with Bluetooth earphones, but wired earphones and the built-in speaker make for a perfect meeting experience.

An error shows on the top of the page, and we also failing to create a meeting as of this writingexecute SQL error, method: PRIMARY.MeetingOccurrenceInfoMapper.getItems, rawSQL: SELECT meeting_number, occurrence, account_id, meeting_id, create_time, modify_time FROM ZMWEB_MEETING_OCCURRENCE_INFO WHERE meeting_number = #{meetingNumber}we also get other errors"invalid meeting ID" when were trying to delete previous meetings"get trashcan list failed" when we are trying to look into recently deleted

Hi, when creating a new meeting, I'm not able to save it as I get an error "Execute SQL error, method PRIMARY MeetingOccuranceInfoMapper.getItems, rawSQL: SELECT meeting_number, occurance, account_id, meeting_id, create_time, modify_time FROM ZMWEB_MEETING_OCCURANCE_INFO WHERE meeting_number = # {meetingNumber}"  I'm filling all fields as usually, in the web browser. Can anyone help or advise? It's quite urgent. 

when I'm presenting my ppt on zoom, embedded videos on my ppt lags. both me and the attendees can see the lagging. sound does well but video is choppy on ppt. if I select video alone there is no problem. ıt flows. but video on ppt while on zoom lags. can you help me? 

We have a conference room set up with big screen, camera, and mic/speaker on the table. When someone wants to use this for a Zoom meeting, they connect the cables - but they also have to change Zoom's settings for camera, mic, and speaker. When they go back to their desk or on the road and want to use Zoom, they have to change Zoom's settings again. This is a) cumbersome, and b) hard for some of our technically-challenged users to cope with. Is there any way to switch between groups of settings? Spelunking through AppData, it appears that settings are buried in a number of database files. (I was hoping for an ini or json file)