AI Companion Not Working

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I have AI Companion up and running on another account so I know I know how to make it work.

On one particular account no matter what I do I keep getting the following error message: One or more AI Companion features are disabled in your settings.

EXCEPT ITS NOT DISABLED

Anyone else have this issue or know of a solution?

Thank you!

Meeting Summary

T

Tash_Balaguer

Employee

HI @CindyS1

Thank you for reaching out and I hope all is well.

I suggest you submit a ticket here with the following details so our Support Team can assist further:

Meeting ID / Phone Number
Impacted User(s)
Screenshots
Details

Date
Time
Duration
Errors

Thank you and Have a great day!

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I

ISalis

Newcomer

I have the same problem and no one at Zoom seems to care. Terrible customer service.

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Bri

Community Manager

Hi @ISalis, have you already submitted a support ticket?

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J

jhonmu689

Newcomer

I’ve run into the same problem too everything looks enabled in my settings, but it still throws that same error. It’s pretty frustrating since it works fine on other accounts.

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