All my clips disappeared! | Community
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Amazia
Newcomer
October 20, 2025
Solved

All my clips disappeared!

  • October 20, 2025
  • 2 replies
  • 0 views

All my clips disappeared. When I try to contact support it says my account is Basic and for that reason I cant contact support except for reading the community, when my account is supposed to be a paid account (the last payment was 4 days ago and successful). in my main profile online it says my account is "Workplace Pro". When I try o creating a new "Clip" id doesn't save it after I record. In the clips area it just says "No Data".

What is going on?? How do I get my clips back??

Best answer by MGSR

Hello @Amazia!

Welcome to the Zoom Community! We're glad to have you here.

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.

2 replies

MGSR
Community Manager
MGSRAnswer
Community Manager
October 20, 2025

Hello @Amazia!

Welcome to the Zoom Community! We're glad to have you here.

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.

MGSR
Community Manager
MGSR
Community Manager
October 27, 2025

Hi @Amazia!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

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