Interactive Zoom Virtual agent plays tone at maximum volume | Community
Skip to main content
D
Newcomer
david3
Newcomer
October 25, 2025
Question

Interactive Zoom Virtual agent plays tone at maximum volume

  • October 25, 2025
  • 1 reply
  • 0 views

When the Zoom Virtual agent submits a response, it plays a tone at maximum volume, which hurts my ears. The tone does not respect the Windows volume control. Environment: Dell Latitude 5400 laptop, Windows 11 Pro, current Zoom version.

1 reply

V
Employee
VanessaVaZoomie
Employee
October 27, 2025

@david3 -- I have not experienced this with the detail you have provided above. Can you submit a support ticket with the following extra details:

1. What is the agent submitting? A form, a transfer, an answer? 
2. What number did you call? 
3. What was the engagement ID? 
4. What are you calling from? Are you using the preview mode or calling from a PTSN or VOIP device? 

A recording of the tone would be great! Submit the ticket in your support center and ensure to use the product = zoom virtual agent. 

 

Thank you!

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.