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I am the host of a Zoom meeting. I am sharing my screen. Participants are able to annotate on my slide. I, however, can not move or clear their annotations, as I once was able to, nor can I annotate myself. I simply do not have any annotation tools that I can find. I have looked in every menu, in every “More” option. What has happened to them? They used to be easily accessible. Can anyone help me locate them? 

How do I make my profile photo fit my full screen when I have my camera off in a zoom meeting?

I'm hoping someone has run into this, and solved it! We're experiencing daily one-way audio issues on inbound Zoom Phone calls. What happens: - The phone rings normally.- We answer the call.- Zoom shows the call as connected.- AI Companion/transcription starts normally.- We can hear the customer perfectly.- The customer cannot hear us at all, even though our microphone is active and showing input.- The only reliable fix is to hang up and have the customer call back. The callback usually works. What we've already ruled out: - Multiple devices (desktop app and multiple mobile phones)- Multiple networks (Wi-Fi and 5G)- Microphone permissions- Bluetooth- Not isolated to one user or one device- Doesn't matter whether the call comes through the main number, a queue, or directly. This is happening every day and is becoming a major issue for our business. Has anyone experienced this exact behavior? If so: - What ended up being the cause?- Was it a Zoom Phone provisioning issue, media/RTP issue

I now have a white clouded border framing my display on Zoom meetings.  Can I turn it off?  If so, how?

In Zoom Notes, I see the live transcript during meetings and the note indicates a transcript exists afterward. When I click Done, sometimes the transcript is available quickly, but other times I get “Transcript is unavailable” or it takes 1–2 days before it appears. This happens both in the Zoom desktop app and in the browser.  The note content can be summarized, which suggests transcript data exists, but the download/transcript access appears blocked or misconfigured.

LHH IT Help DeskHello Joe,I understand that you are checking to elevate this to a vendor. With this, we can request for this feature.Please be advised that we have updated our Feature Request Process. To submit a Feature Request to our Product Team, you will need to leverage the "Submit a New Feature Request" option in your Zoom Community portal here https://community.zoom.com/. Once the request is submitted, the appropriate teams will begin to review the submission and you will receive updates on the status of your request. Please follow us on Zoom Blog and our Release Notes for new product and feature announcements.Thank you for choosing Zoom!Leslie Joseph Van ThuyneIs there a way to elevate this to the vendor - this would be a well received update by users!!LHH IT Help DeskHello Joe,This is Leslie from Technical Support that assisted you from chat.This is with regards to your concern about changing the title of the meeting summary. As per furt

This is my first time asking a question here: At our last zoom meeting for the first time I noticed a tiny ai note taker request that had not come up before.. I asked the host if it was his, he replied it was not his, as his work computer zoom will not allow AI note taker. When I asked a participant whether it was his, he reluctantly replied that he had a default AI that came on for all his zoom meetings. Is this possible and if so why had I not seen the AI note taker request before? I am not tech savvy so I’d appreciate an answer for novices. Many thanks in advance.

I recorded two sessions today for an assignment and when I converted the first meeting, everything worked well. I ended the recorded on the second meeting, then starting with my cohort member to the point where the zoom meeting ended (5 minutes after the recording ended). Now, I can see the recorded and it says it is converted, however when i click on it, zoom doesn’t respond and doesn’t try finishing downloading the file. I tried the method zoom recommended which was right clicking, going to another app, choose another app on pc, type in the message it told me to and located the zTscoder, however when I click on it, it just takes me into a loop of clicking on a going to another app, choosing another app on pc, typing in message. I tried this method several times and its not working. File mentions to double click to convert, when i do it doesn’t however the video is still there so I am curious to see if it can be recovered?

We are using AI expert assist to help in the contact centre and the past week I’ve been looking at the coaching section of the knowledge bases and trying to figure out the best way to handle it. Currently I have been filtering by “no match” then marking the filler terms as “junk” and manually matching up articles when needed. But this doesn’t seem to be effecting future coaching prompts. For example someone will say “thank you” which I have flagged as junk multiple times only for it to appear the next day as no match. This should be getting caught by the fall back intent we have set up but still slips through. I’m curious how other people have been handling coaching their knowledge bases as it does feel like i’m doing something wrong and seeing very little impact.

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We've had this happen twice now, on separate occasions, with different hosts on our organization's Zoom account:1. A meeting is scheduled normally (directly via the Zoom web portal, no third-party calendar add-ons involved).2. It appears correctly in the scheduling account's Upcoming Meetings list at first, and calendar invites go out and work fine.3. On the day of the meeting, it's gone — not in Upcoming Meetings, not under any other user on the account, and not in Recently Deleted.4. The original meeting link still works and opens a live session showing "Waiting for host" — so the meeting still exists on Zoom's servers — but no one can log in as host to start it, because it's not attached to any licensed user anymore.A Zoom Support agent confirmed our scheduling workflow was standard and checked every PMI and scheduled meeting across all our accounts, but couldn't explain why the Meeting ID stays active without being attached to any account.Has anyone else run into this? Specifically

I need to cancel my monthly subscription. I no longer need to use the Zoom Platform. Please let me know how to do this.Thank you,Cynthia

Does anyone know of any Bible study groups that are available during the week in the evenings ?

Hello Zoom Team,I wanted to check whether a Zoom Marketplace app can be transferred from one Zoom account to another.Could you please confirm if this is supported and share the recommended approach for handling such a migration?Also, please let me know if there are any prerequisites or important considerations during the process.Thank you.

I have a room having Poly C60, TC10 and G62. Issue just happen on C60, intermittently, in most of the time it fails. There is a routine reboot on devices in the morning. Sometimes error 5003 shows the disconnection from Zoom after reboot, and unable to connect then. Rebooting not fixing it. When see error 100006000,  we use the activation code, it goes to Error 5003. 

Hello I cannot uninstall any Zoom Apps, if I click uninstall it says 'Error: Network error'

I have “Enable Waiting Room” active in the Zoom web settings, but normally use the option on the in-meeting Participants window to “Disable Waiting Room” after the meeting starts so I don’t have to keep manually admitting the latecomers.  But with the new update, that option to “Disable Waiting Room” seems to have been removed.  Is this correct?  Is there a way to turn that back on?  Is that controlled by a local admin setting? Note that I’m not seeing “Disable Waiting Room” as a greyed out option, it’s not visible at all on any setting screens or drop downs.  Also, I do also have a passcode set, so the waiting room wasn’t my only security setting in case there was a “must have one security option active” rule.

I use the zoom/google calendar extension on firefox. When I create a zoom meeting through google calendar, a coworker of mine is always automatically added as an alternative host. How can I prevent this? He keeps getting emails about meetings that are not relevant for him.

Hello Team,May I know if zoom mail to outlook migration is possible?I have checked few feasible options, but it doesn’t look like a straightforward migration. Microsoft 365 doesn’t provide Zoom Mail as a direct migration source. IMAP could be an option, but Zoom’s IMAP support appears to be restricted.Could anyone help me with the solution on how to migrate zoom mail back to Outlook 365? 

I want to send zoom meeting link only to paid students of mine. How should i ensure that only paid students join this session. I will be sending registration link only to paid students, but what if they share the link with someone else. Can someone please help on how to admit participant only on approval by host

I recently purchased iPad 5th generation along with Apple Pencil and started seeing compatibility issues when I used Apple Pencil to write on Zoom whiteboard. There is a lag when one writes, the characters are unclear and appear sometimes not legible. I took it to the Apple store and they exchanged the iPad, Pencil and reloaded the software however this issue remained. I was advised by Apple representative that Zoom has issues with the Apple M1 chip and this needs to be resolved by Zoom with a software update. I do not have this issue with the Apple iPad 3rd generation the writing comes out perfectly well. Let me know if someone in this forum has seen similar issue and how was it resolved.

I have the owner role and have reviewed endless posts on how to be allowed to change "lock by admin" functions. I'm not sure if later updates have changed this process. For me, the "role" button does not function. I don't need to be admin. But as the person who pays for this account, I want to be able to turn on and off everything I want. I don't want to be locked out of anything. To me, this should be the default. 

When I try to export “My Notes” from a meeting, it lets me export the “summary” with no problems, but when I try to export the “transcript”, it only exports the title of the meeting without the transcript.I’ve tried all the solutions google has found for me but none of them worked.  I’m hoping someone can help me.Thank you.

Where can I find "Specify a time range (days)", in the Zoom application to display ALL of my meetings for the next 10 months? I can't make changes in "Meetings" to the date range and, when directed to "Profile," there is no place to make a change.

I love the mini window that appears when you minimize the main display window.  It no longer appears when I minimize.  How do I restore this?  Allows me to see my audience while still viewing information on screen.  I’m running Version: 7.1.5 (43453)