My Zoom recording is saved in my computer but won't open, HELP!!! | Community
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Newcomer
June 1, 2025
Question

My Zoom recording is saved in my computer but won't open, HELP!!!

  • June 1, 2025
  • 1 reply
  • 86 views

Someone help me access my video

1 reply

jrmagno
Employee
Employee
July 27, 2026

I'm sorry to hear you're experiencing this issue.

There are several possible reasons why a local Zoom recording may not open, including an incomplete recording conversion, a corrupted or missing recording file, or an issue with the media player being used.

If the recording is still in the (.zoom) format, it must first be converted through the Zoom desktop application before it can be played.

If the recording has already been converted to an (.mp4) file, trying to open it with a different media player, such as VLC, may help determine whether the issue is with the file or the default player.

If the problem persists, please provide your operating system (Windows or macOS), the recording file format (.zoom or .mp4), and any error message you receive so we can further investigate.