Products

 Hello Zoom Developer Support,I’m using a Server-to-Server OAuth app to retrieve past webinar participant data across all users in our Business account.The app authenticates successfully and can list all users, but any attempt to call /report/webinars or /report/history_meetings returns an error — even though these webinars clearly exist in the Zoom web portal under “Reports → Webinar Attendance”.Endpoints Tested  GET /report/webinars?from=2025-01-01&page_size=100 GET /report/history_meetings?from=2025-01-01&page_size=100 GET /report/webinars/{webinarId}/participants  All result in either:HTTP 404 (empty body)or HTTP 400 (for /history_meetings)Example Response  Requesting token... Token acquired. Expires in 3599 seconds. Retrieving all users under this account... Found 13 user(s) in the account. Retrieving all past webinars since 2025-01-01... WARNING: Zoom call failed: https://api.zoom.us/v2/report/webinars?from=2025-01-01&page_size=100 H

If I mirror my camera video, I noticed on my recordings the video is not mirrored.  Is that how it's supposed to work, is mirror my video more of just a confidence monitor feature? ThanksKJH

I don't own a car.  Recently I have randomly entered safe driving mode and got entirely stuck.  The only way out was to end the whole meeting and start again.  This is SO frustrating.  Does anyone know if í can entirely disable it?  I tried asking the bot and it just gave me drivel about it being a safety feature.   Well it's not that if it happens randomly and disrupts my meetings.

My friend and I both use Zoom Workplace Pro, running version 6.5.9 (61929). I regularly record meetings (2–10 participants) either locally on my Mac Mini or to the cloud, and the recordings are always high resolution—typically around 1750×1336, and sometimes as high as 2560×1400. My friend records a larger meeting every few months (40–80 participants). Most of the time his recordings are also decent quality, but on two occasions the resolution dropped all the way down to 640×360. Internet bandwidth doesn’t appear to be the issue: my connection can dip as low as 100 Mbps down / 10 Mbps up (sometimes up to 600/20), while his is consistently strong at 600+ down and 300+ up. The one difference is that he sometimes joins/records via the web client instead of the desktop app. Question:What steps should my friend take to ensure his large-meeting recordings are consistently high resolution? Should he avoid the web client and always use the app, or are there other settings/factor

I am a professor using Zoom.  My students had a final assignment, and other students needed 1:1 support.  I went to breakout rooms and have only the first four submissions sent while I was in the main room.  This is a TERRIBLE flaw.  The owner and host MUST be able to retrieve all content.  Is there a way to do this (for the future)?

Hi,I have been so frustrated! I uploaded some new images into my Zoom settings and changed my background image to a new one. The problem is that even after making this change, the old image is still the one showing up in my background.  Why is this happening? I made the change, why is my change not taking effect, but holding on to the old image? I tried going back into my settings multiple times to make sure I clicked on the new image I wanted, but it is not registering the change whenever I go to a Zoom meeting. I hope someone can help me with this, because I don't know what else to do! This seems like a simple enough change to make, yet it is not working.

I followed the suggestions provided by zoom.  I uninstalled and reinstalled the latest version.  That did not solve the problem. I am using a Lenovo X1 Carbon.  My computer consultant helped me go to the advanced video feature in zoom and disable the hardware acceleration feature.  Thus far I have had several zoom meetings without interruption.   Perhaps this will help others on this chat. 

I'm suffering from a problem while using zoom app. It's cut my phone's network in every 4/5 seconds. It's happening only while using this app only. I reset my phone network and use a strong internet connection. But I can't fixed this problem. Can anyone suggest me please. Using Xiaomi 13c phone and banglalink internet connection.

When in a meeting, I sometimes need to share a screen or photo from my phone or tablet. In order to do so, I have to manually look up and type the meeting ID and password, even though I am in a meeting and my phone shows the banner (to transfer) in the app. It would be very helpful to be able to just share from my phone to an active meeting, without having to switch devices or manually type all of the information in. 

Hi, I am adding several events to my event hub and the events are appearing with my most recently created as the first event, not in chronological order. How can I change the events to appear in chronological order?

Hi!I'd like to automatically join the meeting from browser every time I click a Zoom Link. Right now, when I click Zoom Link, it gives me an option to either join via Zoom Desktop or join via Zoom Browser. I want to always join via Zoom Browser. Is it possible? 

I was recording a session and paused at the end. I forgot I had payed (or stopped) and went to do this again, and it re started, so again I paused. In this process when the file converted it only gave me the 3 second second recording and not the main recording. Im on free zoom, does anyone know how to find the first section of the recording? 

Posting here because this stupid company only offers customer support to paying customers which is f***ing ridiculous. I paid $120 dollars for a lesson that I wanted to record to watch back later. When I was in the meeting I hit record, the organizer was sharing their screen and I saw them click accept. So I figured it was recording. But apparently, Zoom thought it was a good idea to make you have to click record again which makes no f***ing sense. I checked my account and the recording isn't there. I know for a fact Zoom is storing these meetings somewhere within their own cloud even though it won't be in my account. Does anyone know how I can contact them to request the recording even though I'm on a free account? 

This has happened several times to me, but only under the following circumstances. I am on a one-to-one call; I am not the organizer of the call.I am using Zoom Workplace. I connect from my Mac Mini and I am running OS Sonoma 14.4.1.I am using an external microphone and my internal speakers. During the call my external microphone will turn off because my iPhone 15 pro max has grabbed the setting.I have had the iPhone ask me if I want to connect and I have always answered disconnect. It still grabs the microphone, and when it does, I can't be heard by the organizer. I have finally had to turn OFF my iPhone during these calls. I'm sure it's a setting but I am not sure whether it's on the Mac Mini or my iPhone.  Also, so far, this is the only meeting where I have had this problem. Does anyone know what the solution is?    

How can I turn off the audible notification when I activate/deactivate mute during a video meeting (i.e. "mute on" / "mute off")? 

Hi, I have just installed my laptop with Ubuntu 24.04 LTS (with Cinnamon desktop) and when I start the zoom app (6.3.6 version) the all sections in the header are stuck. It's not able to access to the chats either. Only the settings menu is able to access. The Calendar/Events is showing the message "Loading your sidebar". I login using SSO without problems. It works fine with Ubuntu 22.04 but not in Ubuntu 24.04. This seems not to be the problem. I did remove my office365 account in my profile in the zoom website, but the issue is still happening. I have had to downgrade the zoom version to 6.2.3 (2056) and I'm able to access to the chats and calls sections at least, but the main issue is not solved. I'm still not able to access to the calendar/events, mail, whiteboards,... I always get the message "Loading whiteboards", "Loading Apps", "Loading your Mail",..... Could someone help me, please?. It seems to be something related to the integration betwee

After the most recent update, I had a user who was asking why we could no longer schedule in 15-minute increments. It seems we can only schedule in 30 minute increments.(i.e. cannot choose 8:15 or 8:45 start time while scheduling a meeting. It must be 8:00 or 8:30). We can't even type in a time manually. We must choose a time Is there any way to address this? Has the "minimum increment" become a setting or something?

Desde hace un tiempo cada vez que inicio zoom se me desconecta el teléfono de internet. Me quedo sin datos y tengo que reiniciar el teléfono. Ya probé de todo, ya desinstalé la aplicación y vuelto a instalar y nada. El teléfono es un Xiaomi 

Dear Zoom-Community!I would like to receive a text transcript after each zoom meeting, but I do not want a video recording of it. I am not able to differentiate this in the settings, it's either both or none of it. Can you help? How do I receive a "text transcript" only?  Thanks in advance for your support! 

I set up a meeting with a PowerPoint presentation and used the feature to put the speaker on the screen (the floating head) with the presentation.  I want to be able to have other joining speakers populate when they are speaking, or start and stay on the screen with the presentation from the beginning.  I don't want to spotlight them. Is this possible in the meeting setting? 

Hey there, I've been using Zoom for recording podcast interviews, saved locally. My main work computer, which I have been using for all my podcasting activity, freezes occasionally, usually right after I log in. It's a long story and not a huge problem - certainly not worth clearing my hard drive and reinstalling everything - but it does mean that it's possible that it freezes while I'm in the middle of recording an interview. My question: What actually happens to my recording if the computer freezes? Is it gone forever? Is there anything I can do to back them up so I will have something to convert even if my computer freezes or crashes? Grateful for any tips - thanksIan

Hi, I have configured various accounts and found that one had almost all data centers opted-in, another was missing a few, and another had only two data centers opted-in. I don't know the reason for the difference, whether it was configured in the past, or because it was previously a free account. May I ask, assuming the user has never changed the setting, are all data centers opted-in by default on paid accounts? This is important because I have seen a user connected to a data center on the other side of the globe, which could have been the reason for two disconnections during an important meeting. Thanks in advance for any help.

I schedule several different types of meetings - some that we want participants to chat with everyone and some where we want participants to only chat with the host/co-host. It would be helpful to edit this setting for meetings as they're scheduled rather than the current options of a.) changing the global setting every time I need to schedule a meeting or b.) changing the setting after the meeting starts. Is there really no workaround for this?

Dear Zoom Support Team/Community,I’m writing to report a persistent issue I’ve been experiencing with my Logitech Brio webcam when using Zoom on macOS 15.7.1 (Sonoma). My Zoom version is 6.6.2 (65462). During meetings, the field of view (FoV) and zoom settings reset to their default values mid-call, without any input from me. This happens intermittently but consistently enough to be disruptive. I use Logi Tune on my Mac to set and maintain the desired FoV/zoom, and the application remains open throughout the meeting. However, Zoom seems to override these settings unexpectedly, forcing me to manually re-adjust the camera mid-session.Here are a few relevant details:macOS Version: 15.7.1Zoom Version: 6.6.2 (65462)Camera: Logitech BrioLogitech Software: Logi Tune (Mac) — no other Logitech software installed (e.g., Options+ or G Hub)Issue: FoV/zoom settings revert mid-meeting, seemingly triggered by Zoom rather than macOS or Logi Tune.I have already:Disabled “HD” and “Adjust for low li

Hi All I would like to assign speed dial buttons to Poly E220 phones using the provisioning template.  Is that possible?  If so, could someone share an example of the required code?