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fredbaby
Newcomer
March 29, 2023
Solved

how to turn off mute notification

  • March 29, 2023
  • 4 replies
  • 12 views

How can I turn off the audible notification when I activate/deactivate mute during a video meeting (i.e. "mute on" / "mute off")? 

      Best answer by nyczoomuser2023

      I got an answer from someone else:

      In the zoom application, click on your avatar in the top right and click on "Settings"... Then in Settings, click on Audio on the left.  Then scroll all the way to the bottom and UNCHECK the box that says "Sync buttons on headset".... try that

      4 replies

      N
      Newcomer
      nyczoomuser2023
      Newcomer
      July 6, 2023

      did you get a reply to this?

      F
      Newcomer
      fredbabyAuthor
      Newcomer
      July 6, 2023

      Nope.

      F
      Community Champion | Customer
      Frank_TB
      Community Champion | Customer
      July 6, 2023

      Hello,

      This may have something to do with your accessibility settings and screen reader alerts.

       

      "Screen reader alerts allow you to hear custom announcements using your screen reader whenever specific actions are performed in Zoom, such as when the host has muted audio, when closed captioning is available, or when you have received an IM chat message. You can manage which alerts you want the screen reader to announce."

       

      https://support.zoom.us/hc/en-us/articles/360048870451-Using-screen-reader-alerts 

       

      https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-mobile-app 

       

       

       

      Regards

       

      If my reply helped, don't forget to click the accept as solution button!

      F
      Newcomer
      fredbabyAuthor
      Newcomer
      July 6, 2023

      I turned off all accessibility reader alerts, and Zoom still makes the despised announcement.

        N
        Newcomer
        nyczoomuser2023Answer
        Newcomer
        July 6, 2023

        I got an answer from someone else:

        In the zoom application, click on your avatar in the top right and click on "Settings"... Then in Settings, click on Audio on the left.  Then scroll all the way to the bottom and UNCHECK the box that says "Sync buttons on headset".... try that

          F
          Newcomer
          fredbabyAuthor
          Newcomer
          July 6, 2023

          That solved my problem. I didn't immediately realize, because you can't do it during a zoom meeting and have it work.

          R
          Newcomer
          robertbcalhoun
          Newcomer
          August 30, 2023

          In my case, this behavior turned to be the fault of my Plantronics Blackwire 5220 series USB headset. You can customize headset behavior using Plantronics Hub Desktop, https://www.poly.com/us/en/support/downloads-apps/hub-desktop . The options are "Voice", "Single Tone" and "Double Tone". Unfortunately, Plantronics Hub does not offer a way to turn mute notification off entirely. (The beeps are better than the voice, but they are still unpleasantly loud...who comes up with terrible features like this?)

           

          Unchecking the "sync buttons on headset" option (and restarting Zoom, which is necessary for this setting to take effect) does avoid the beeps, but makes it possible to have an inconsistency between the headset buttons and the Zoom mute status.

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