Phone

Hi All,I'm unable to add more than five wallboards, even with the Power Pack license on Zoom.Is there a way to increase this limit or unlock the ability to add more than five wallboards?  

We have approximately 6–10 public-facing Auto Receptionists (ARs). Each has unique business hours, closed hours, and holiday IVR logic.  I'm evaluating whether Default Holiday Groups are the best long-term way to manage holiday call handling. Since each AR has unique holiday behavior, my thought is to create one Holiday Group per AR (or per unique holiday call flow).My understanding of the workflow is:Create a Holiday Group. Add the applicable holidays to the group. Add the target Auto Receptionist to the group. Configure the Holiday Group's call handling (greeting/IVR).Then, in future years, the only maintenance would be adding new holidays to the Holiday Group rather than recreating holiday call handling for each holiday.Is that the intended design?My biggest point of confusion is what actually causes the Holiday Group's holiday call handling to override the Auto Receptionist's own holiday settings. Is simply adding the AR as a target sufficient, or is there another configuration ste

The Voicemail tab has the ability to mark messages as "unread" but the SMS tab does not. Often I get an SMS and need to check it to see if it's an emergency...and if not I want to mark it as Unread so I remember to check it again later. Seems like a pretty standard feature...and hopefully easy to implement. Can this be added? Also hoping to get some thumbs-up here to help Zoom realize this is of value. Thanks!

Does anyone know how to change voicemail greeting on an iPhone and whether it can be done through the app or Safari. Thank you, James

How to enable sms 

Hi all, Manually adding members to a Call Queue's Voicemail Access Member list one at a time is very tedious and time consuming. Please can we have an option to automatically add all Call Queue Members into the Voicemail Access Member list? Or, at least let us add more than one user at a time and not have to click each little tick box for the permission we want to give them? Many thanks,D

Hello, I am looking to see if anyone measures FCR and if you do how have you manipulated the reports to do so?

We use Poly Edge e350 phones (current firmware 8.5.0.1491) as our primary device for Zoom Phone.  We have noticed that if we answer a call on our Poly Edge e350 and then use the “Switch” feature to move that call to either a headset on a Zoom Workplace PC or a mobile device, then microphone audio is muted.  You can still hear the person on the other end, but they can no longer hear you.  We have a ticket open with Zoom on this, but they haven’t made much progress.  I’m wondering if anyone else using Poly Edge e350 devices (or other Poly Edge models) is experiencing this issue or can replicate it?  We think the problem has existed for several months, but no one reported it because it felt like a one-off issue.  But once we started investigating and figured out the parameters, we can reproduce the issue 100% of the time.

Hello, I only use my Zoom account for Zoom phone (Zoom phone unlimited calls account), and would like to stop paying the monthly fee for Zoom workplace pro. Can I delete my Zoom Workplace Pro plan (go to basic/free) but still retain my Zoom phone unlimited calling plan? or must I retain the workplace pro plan to in order to access Zoom phone? If the former, how do I cancel my zoom workplace pro subscription? I have tried but the usual methods aren’t an option I am seeing. Thank you

Need Complete Information on processes about How to Port numbers to Zoom Phone & ZCC (Mobile, DIDs, TFNs) for UK, Italy, Germany, Spain & North AmericaWhat documentation is neededHow much count of numbersHow much time it takesEverything. I am familiar with US/Canada Zoom portIn process but not for other countries as i mentioned.

Our team uses shared call queues and voicemail queues in Zoom Phone, and we're curious how other organizations handle tracking voicemail ownership and callback activity.Ideally, we'd like the ability for a queue member to:Mark a voicemail as completed/resolved after returning a call. Add wrap-up notes or call outcomes that are visible to all queue members. Provide visibility into who handled the voicemail to avoid duplicate callbacks.We've tried using tasks and team chat as workarounds. While they help, they require additional manual steps and don't provide a centralized view for everyone in the queue. Task visibility can also be limited depending on who is involved.Has anyone found a more efficient workflow for managing this in Zoom Phone? If these capabilities aren't currently available, we'd love to see them considered as future enhancements to improve collaboration and queue management.

Our community has a couple of elderly members who do not have computers and struggle to connect using the telephone connection method. We added Zoom Phone to our plan hoping that, after we had started our Zoom call with other members of the community, we could simply call our two elderly members. We discovered that when they connected nobody else in the Zoom room could hear them. I tried to understand some of the ways to merge the call, but it seems like it is only if everyone is on the phone. Is there a way to use both Zoom Phone and the Zoom Room at the same time?

EnvironmentZoom Phone Server-to-Server OAuth app, all phone:*:auto_receptionist*:admin scopes granted  Calling the REST API directly over HTTPS (Python urllib), no SDK Authenticated via account-credentials grant; bearer token verified valid via GET calls on the same endpointWhat I'm trying to do Configure the IVR menu on an Auto Receptionist programmatically — set the audio_prompt and define key_actions so that pressing 1, 2, 3, 4, etc. routes the caller to specific users, a call queue, or another Auto Receptionist. I'd like to manage this from code rather than clicking through zoom.us every time.What's going wrong PATCH /v2/phone/auto_receptionists/{autoReceptionistId}/ivr returns HTTP 204 with an empty body. A subsequent GET /v2/phone/auto_receptionists/{autoReceptionistId}/ivr shows the IVR completely unchanged. The same ?hours_type=business_hours query parameter behaves identically — 204, no persistence.This reproduces across many payload variants:Single-key updates (just one entry

Hi,We are a startup for a fitness tech and most of the times, our leads share their number with us in the chat and wants us to call them back (the first call). Earlier, we were using QUO VOIP number where we were unable to make the first call since QUO had the policy of restricted outbound calls and it was embarassing for us to not being able to call them back because when we did call them, our number got blocked away withoout any prior notice. I was just wondering if we can use Zoom Phone for this requirement of our business without such restrictions?

We are a startup for a fitness tech and most of the times, our leads share their number with us in the chat and wants us to call them back (the first call). Earlier, we were using QUO VOIP number where we were unable to make the first call since QUO had the policy of restricted outbound calls and it was embarassing for us to not being able to call them back because when we did call them, our number got blocked away withoout any prior notice. I was just wondering if we can use Zoom Phone for this requirement of our business without such restrictions?

Can anyone tell me why there is a 5 second delay after I hear someone’s voicemail greeting and before I can leave a message? Also, after the 5 second delay, there is a LOUD woman’s voice giving me instructions on how to leave a voicemail. I don’t need that. No one needs that. Can I remove both the delay and instructions?

We are experiencing an overage on our phone usage each month.  Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?

I have two Android phones. One works great, but the other's audio has gone down incrementally for the last month to the point where I can't hear anything. Volume is at max. Bluetooth headphones work, but not the phone's speakers. Please help!

My firm would like to start using SMS.  Our goal is to reach out to clients or have clients reach out to us.  We are not looking to use it for Marketing purposes or use it for Blast type announcements.  I am reading things related to Campaigns and it’s confusing me a bit.  It appears that Campaigns are more for marketing than for communications.  Is it possible to use SMS and not setup campaigns?  Has anyone used SMS the way I described.  Any insight would be appreciated. Thanks,Ed Murphy

Looking for the admin option to turn off that controls the Display Name.  We have people changing their display names and I'd like to block that access off. Any ideas? Joe

We have a CAP that a department wants to make available for customers to be able to call a specific set of support numbers.  I have been unable to find how to create an outbound “whitelist” or way to restrict everything but these numbers.  Has anyone encountered this scenario before?

I’ve been absolutely inundated with robo-calls lately.  Is there something I can enable in my dashboard to prevent these?  Is there some sort of prompt where the caller must press a number to be connected, or something like that?

Hello Team,I understand that Zoom Phone does not support Chrome OS however, may I know if we have any alternative’s to run the Zoom phone on Chrome OS?Or with any API’s are available for the integrations?

With placeholder tips on what to include (error messages, screenshots, steps tried, Zoom version, etc.)Extra guidance page: Do (be descriptive with error codes, device, version, troubleshooting steps) and Don't (never share private info like emails, phone numbers, account IDs, payment details, meeting IDs)These are helpful for making your tutorial more complete and accurate.

We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee.  Is there a way to have a VM box not capture the who called #..  or anyway to mask it only for the one number? Thanks!