Phone

Need to have two zoom phone system open at the same time

Cisco released their latest 9800 series phones over a year ago. Cisco markets the phone as, "use one device for Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, or other 3rd party cloud calling platforms. My Zoom rep has indicated that this phone might be certified in June 2025 and that it's on their roadmap but that no official ETA has been announced.We are seriously considering switching from our legacy Avaya Aura PBX to Zoom Phone. We like the Poly Edge devices we've tested however the Cisco 8800 and newer 9800 series devices seem a little higher quality and more substantial.  I personally prefer the larger buttons. Has anyone heard anything about when these phones will be supported by Zoom and other cloud calling platforms? I've look at all the providers (Zoom, Nextiva, 8x8, RingCentral, Microsoft, etc.) and none of them support the 9800 series yet, even though it's been out a year.

Looking for the steps to expand buttons on Poly VVX450 phone from 12 buttons to 48 buttons.

Unable to use virtual background in android (VIVO T2x 5G) Please update virtual background for vivo t2x5g

Hello,  We recently installed multiple MP1288s in our environment.  We have a large number of Cortelco 255400VBA-20M phones spread throughout our campus.  Currently we are experiencing an issue where the phones do not ring loud enough to be heard.  The sound is a muffled clicking.  I have found that when you slide the volume adjuster to the halfway point on the phones, they can be heard but not loud enough for most areas.  I am currently troubleshooting this issue with an Audiocodes tech, but still have not figured out a way to get the volume of the bell loud enough.  Has anyone ever come across this problem?  I have checked the firmware.  We have attempted to change the Trapezoid Ring Parameter, to no avail.  Any help would be appreciated. 

Hi everyone,I was buying zoom pro plan monthly of $24 but there is showing error of 7000 while i attached my NayaPay and SadaPay which is violation error but i never used zoom before on this gmail in pakistan.Also now i ask my friend to buy from my behalf but now when he’s trying to attached his NayaPay card he’s facing other error of Error code: UZNS614.Please suggest me what to do?

Hi there i need zoom calling in us and Canada for 2 to 5 users 

Could use some help. Lord knows the Zoom bot can’t answer tech questions!It would seem Windows (11 Pro) strips DSCP tags from packets. This results in traffic not getting priority like it should for zoom phone, or zoom video. Are others out there seeing this ? Have you instead, opted to manually set the Zoom Phone port range in the Admin panel? Do you suggest this?App Control using the router is NOT an option. That is a subscription service far beyond budgets (it would cost us an entire FT position to try to pay for that for our sites). Small agency, non-profit.  Would love to hear suggestions as this is driving me nuts. Tried so many things to give these packets priority to then discover through Wire Shark the tags were missing entirely. For some further background - this is a mixture of smaller sites. At the most, one location may have 40 people if everyone was on a call at the same moment (highly unlikely, that’s everyone in the bu

Hi All,Two of your Community Super Champions discussed Zoom Phone on Lord Zoom LIve. If you are new to Zoom Phone, or interested in what is possible, they I suggest you look at this content.Had to update youtube link  We hold regular events, you are welcome to joinJohn

Hi Zoom Community ,I’m part of DevStory, an app development company in Australia , and we specialize in iOS app development. Currently, we’re focused on optimizing app performance and user experience while tackling occasional crashes during high-usage periods.We’ve made strides with:UI/UX testingPerformance optimizations, but some peak load issues persist.If you have experience with optimizing iOS apps or troubleshooting crashes, feel free to share your tips or strategies. For more on our work, visit [https://dev-story.com/au/mobile-app-development-company-australia/].Thanks!Note: We follow Zoom Community Terms and Guidelines.

Tôi muốn theo học khóa Ai dài ngày

I am having issue with receiving OTP SMS. I have the call plan and phone plan, but I don’t have the 10DLC campaign. Do I need the campaign for receiving OTP SMS only? Else, what could be the issue preventing me from receiving SMS? 

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.

Last week we started noticing complaints from our staff that they were not hearing anything one some phone calls. If a person outside the company called a staff, the staff would pick up the call but not hear anything. There’d be dead silence. Staff would hang up and call back. Then, both parties could hear each other. We have noticed that the issue has become pronounced. We have heard a lot more complaints. Regardless whether it’s an outbound call or inbound call or inter-company call, the dead silence issue appears every now and then for many staff members. The ones who make/receive a bunch of calls throughout the day are hurting the most.Zoom meetings also take over 30 seconds before they connect. We have noticed the dead silence issue from laptops, phone apps, over wired network, wireless network, and in different geographies. Has anyone else noticed this behavior lately? If so, how did you resolve it?We have a support ticket open. I thought I’d ask if others had in

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)

We had an issue last year with one our mobile numbers being spoofed, we had to discard the number eventually as hundreds of people were being called and then calling us back (there were no calls made from us)Now this past week, 2 of our numbers have started receiving calls from people returning calls we haven’t made. We don’t seem to have support for our Zoom Phone service (other than ai chat).Anyone know what we can do? We’ve only ever had this issue since moving to Zoom. Many thanks

We are using Zoom Phone Smart Embed embedded as an iframe in our web application. We use it in combination with the Call Me On feature to route outbound calls through a mobile device.IssueWhen the mobile device (with Zoom Workplace app installed) goes to sleep (screen lock), the Smart Embed iframe on the desktop web application displays the following error:Connection Lost: It seems your session has ended.Please refresh the page to reconnect and update the device list.When the mobile device is unlocked and the Zoom app returns to online status, the error message appears to clear on its own. However, the user reports that they also need to refresh the Smart Embed screen multiple times — we have not been able to reproduce this behavior on our end and are still investigating.Steps to Reproduce1. Connect a Zoom Phone account to our web application2. Enable Call Me On in the Zo

I would like to create an app for zoom a phone, Book, also if you have the TV on it will alert you it can also do special rings to your home phone to let you know and maybe a beeper for your pocket so you never miss a zoom

The desk phone of one of our users is beeping every 15 minutes or so. The phone is a Poly VVX250. I’ve replace the phone and patch cables, moved it to a different switch port, and rebooted the switch, but nothing seem sto help. I also set up another VVX250 in my office with the user’s extension and it too is beeping about every 15 minutes. So, it seems to be an issue with the user’s account or line. AI support was useless and my support plan doesn’t allow me to talk to humans, so I’m hoping someone here can help.

Does Zoom have a contact labelling option similar to Quo? We receive several texts a day, and if we had an option to label them based on priority or client status, it’d be easier to manage. If a client is active, I’d like to label them as active. If we are waiting on confirmation I can label them as Pending, as an example. Is there any work around?

We want to use one of our Zoom phone lines as a dedicated line for receiving text (SMS) messages.  The idea is that families we support (we’re a charity) could send a text to that line and one of our volunteers would call them back or respond by text using their own phones (not the Zoom phone).  I have acquired the Zoom phone number, but am having trouble figuring out how to set it up to receive SMS messages.  Everything I see in the Phone section of the Zoom Web Portal seems oriented around setting up SMS campaigns, which seem to be for outgoing text messages.  In this case we just want to use it to receive texts.  Zoom Help has been no help.  Can anyone tell me what to do so we can start receiving texts on that phone line?  Thanks!

Hi,  When pressing a number to dial on salesforce, the zoom phone popup on the bottom left on the screen always opens, when I already have the zoom app open and are using this as my workflow instead. I'd like for the salesforce popup not to pop up every time I dial as it covers vital information on my salesforce contact/account. Using a MacAir / Zoom Workplace most recent update Version: 6.2.6 (41824)  

I have a feature enhancement request in the hands of our Zoom account team and looking for some backers. Likewise, if you have a Zoom phone feature enhancement idea and need backing, I can ask our Zoom account team to add us to that request. Basically, the feature is for Zoom online fax. What we're asking for is in a configuration where you have online fax enabled for a Call Queue (CQ) or Shared Line Group (SLG) and have members added for online fax access. What we’d like to see is when any member of a CQ or SLG sends a outbound fax, that all other members of their respective CQ/SLG can see what all other members sent via their Zoom fax outbox folder. If you like this idea, please do contact your Zoom account team and ask them to add you to this enhancement request submitted by the University of Arizona. Thank you. 

We have been using SMS for over a year, maybe close to two years, and never had a problem.  But just starting today, nobody can receive or send SMS messages on their Zoom lines.   Did something change in the last few days to prevent this from working. I Do have an active 10DLC campaign for all my numbers. 

Hi everyone,We have been experiencing a complete inbound service outage on our main number for 3 days now.The problem:When anyone calls our main number (assigned to our Auto Receptionist) from an outside phone (cell or landline) they hear "the number you dialed is not in service." However, calls made from within the Zoom environment to the same number work perfectly.What we've checked:- The number is assigned to our Main Auto Receptionist and shows "Normal" status- IVR menu is properly configured and working- Business hours are set to 24/7- No changes were made to our settings before the issue started- Tested from multiple external phones (cell and landline), all fail with the same message- Other direct user numbers on our account also cannot receive external callsSteps taken:- Opened multiple support tickets- Contacted Zoom support via chat and phone- Zoom support confi