Where are my phone call transcripts kept after call completed | Community
Skip to main content
C
Newcomer
CrysMZ
Newcomer
April 7, 2025
Question

Where are my phone call transcripts kept after call completed

  • April 7, 2025
  • 1 reply
  • 8 views

I enabled the Zoom call transcript and today I used it on two calls, but I cannot locate the transcript.  Where do I find them to copy and paste them into a system?

1 reply

L
Community Champion | Partner
LK_EXN
Community Champion | Partner
April 8, 2025

Hi.
Transcripts are available only when call was recorded (but I'm pretty sure that you are aware of this).

When logged to your account, in Personal section go to Phone > Recording.
After pressing play button, it will also show transcription.

However, you may see "Admin has disabled this transcription" info.
In that case go to Admin section, Account Management > Account settings > Zoom Phone > Ad Hoc Call Recording
and enable Allow call recording transcription option.

 





C
Newcomer
CrysMZAuthor
Newcomer
April 25, 2025

I need to find out where to get a copy of that transcript after the call ends as I use it for note taking.

    L
    Community Champion | Partner
    LK_EXN
    Community Champion | Partner
    April 28, 2025

    That seems to be only so called "live transcript". So you can play the recording and view transcribed text. I haven't found any option to actually download it or copy the text easily...

    From what I've also found - to be able to download the transcription of phone calls, you will need "Revenue accelerator" license:
    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057886 
    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069433 

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.