Where are my phone call transcripts kept after call completed

Forum|Forum|1 year ago
April 7, 2025
5 replies
492 views

I enabled the Zoom call transcript and today I used it on two calls, but I cannot locate the transcript. Where do I find them to copy and paste them into a system?

Recordings

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LK_EXN

Community Champion | Partner

Hi.
Transcripts are available only when call was recorded (but I'm pretty sure that you are aware of this).

When logged to your account, in Personal section go to Phone > Recording.
After pressing play button, it will also show transcription.

However, you may see "Admin has disabled this transcription" info.
In that case go to Admin section, Account Management > Account settings > Zoom Phone > Ad Hoc Call Recording
and enable Allow call recording transcription option.

C

CrysMZAuthor

Explorer

I need to find out where to get a copy of that transcript after the call ends as I use it for note taking.

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LK_EXN

Community Champion | Partner

That seems to be only so called "live transcript". So you can play the recording and view transcribed text. I haven't found any option to actually download it or copy the text easily...

From what I've also found - to be able to download the transcription of phone calls, you will need "Revenue accelerator" license:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057886
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069433

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Selene Paschoal

New Member

NO, the instruction on enabling transcript steps did not mentioned that you also have to record the meeting in order to have the transcript. That sucks!

E