ZOOM Phone Reporting - what is available with Vanilla ZOOM?, Power Pack? 3rd party applications | Community
Skip to main content
Explorer
HowieMendoza
Explorer
April 19, 2022
Solved

ZOOM Phone Reporting - what is available with Vanilla ZOOM?, Power Pack? 3rd party applications

  • April 19, 2022
  • 5 replies
  • 122 views

I only see 2 reports in ZOOM (Admin) Website that are somewhat useful

 

Phone System Management> Logs

Account Management>Reports>Usage Reports>Phone System

Account Management>Reports>User Activity Reports>Phone System Operation Logs

 

Am I missing a place to see reporting for Strictly ZOOM Phone on the vanilla Web Admin Webpage (web-admin)?

 

Is there anything useful in the ZOOM Power Pack in terms of ZOOM-Phone-Reporting that I should be looking at?

 

FINALLY is there any 3rd party reporting products or services I could look at?

 

Thanks in advance

 

 

 

 

 

 

      Best answer by Manny5429

      @HowieMendoza I can provide you another way to get Zoom Phone Reports sent to your email or a designated recipient. These are limited to the following reports: 

      1. Call Logs 
      2. Usage Reports 
      3. Charge Reports 

      https://support.zoom.us/hc/en-us/articles/4403044202765-Subscribing-to-emails-for-logs-and-reports

      1. Sign in to the Zoom web portal.
      2. In the navigation menu, click Phone System Management, then Company Info.
      3. Click Account Settings at the top.
      4. Scroll down to the Others section.
      5. Next to Subscribe to Zoom Phone Reports, click Subscribe or Subscription.
      6. If you previously subscribed to emails, click Add to create a new subscription or click the ellipses button (...) to edit or delete (Unsubscribe). 
      7. Enter the following information:
        • Subscription Name: Enter a display name to help you identify the subscription. This name is not used in the email notification.
        • Email the Report to: Enter email addresses that will receive the email notifications.
        • Report Type: Subscribe to the Chart Report or Detail Report. The reports will be sent 
        • Frequency: Select a frequency for the emails.
        • Delivery Time: If you selected a weekly or monthly frequency, select the day that the reports will be sent.
        • Time Zone
      8. Click the checkbox to confirm, then click Save.

      5 replies

      Manny5429
      Employee
      Manny5429Answer
      Employee
      April 21, 2022

      @HowieMendoza I can provide you another way to get Zoom Phone Reports sent to your email or a designated recipient. These are limited to the following reports: 

      1. Call Logs 
      2. Usage Reports 
      3. Charge Reports 

      https://support.zoom.us/hc/en-us/articles/4403044202765-Subscribing-to-emails-for-logs-and-reports

      1. Sign in to the Zoom web portal.
      2. In the navigation menu, click Phone System Management, then Company Info.
      3. Click Account Settings at the top.
      4. Scroll down to the Others section.
      5. Next to Subscribe to Zoom Phone Reports, click Subscribe or Subscription.
      6. If you previously subscribed to emails, click Add to create a new subscription or click the ellipses button (...) to edit or delete (Unsubscribe). 
      7. Enter the following information:
        • Subscription Name: Enter a display name to help you identify the subscription. This name is not used in the email notification.
        • Email the Report to: Enter email addresses that will receive the email notifications.
        • Report Type: Subscribe to the Chart Report or Detail Report. The reports will be sent 
        • Frequency: Select a frequency for the emails.
        • Delivery Time: If you selected a weekly or monthly frequency, select the day that the reports will be sent.
        • Time Zone
      8. Click the checkbox to confirm, then click Save.
      Explorer
      HowieMendozaAuthor
      Explorer
      April 26, 2022

      Your response is accurate - for me when I looked at the reports under the ACCOUNT branch I wasn't working the screen correctly. Once I started pressing the FILTER button it seemed to work much nicer

      Explorer
      HowieMendozaAuthor
      Explorer
      May 12, 2022

      Just bumping this thread- I have looked at detail at the call-reporting available in the vanilla package and in the power-pack, has anyone seen or used a 3rd party reporting package? Please let me know -- reply with a link if there is one?

       

      Thanks in advance

       

      Explorer
      gmasters
      Explorer
      August 27, 2024

      Basically have similar question/issue-  Not a fan of Zoom reports and lack of customization,  A big deal for us is that Meetings/Calls/SMS are all 'activity' yet they each have different report/log capabilities. We are mostly Outbound Calling and Outbound details lag inbound.  PowerPack adds some capability but it is Queue Based which means mostly inbound nd thus uis also lacking on Outbound/group-dept and other metrics/anayltics and at $25/user can rapidly get pricy while lacking all we would need. NO 3rd party solutions we can find,  we Integrate to Salesforce but getting Salesforce reporting to do some universal a zoom activity reporting is a challenge as the std Zoom Integration places data into different silo's of SFDC.. Only solution I think would answer needs is using both SFDC and Zoom API's to extract reporting via custom Dev,  ugh. 

      Explorer
      JOHN MCCREERY
      Explorer
      August 27, 2026

      I agree with most of the comments made.  I have been doing this kind of stuff for over 40 years and have seen multiple reporting tools over the years and this one is one of the worst.  The reports are spread over to many places and the information you get is hard to understand for supervisor that this is not their main job.  In ZOOM phone there is not a one stop view of what is going on with a Queue and the agents that are working in it.  You have to go to the ZOOM work place to see if they are on a call and be able to monitor the call but it does not show if the agent is logged into to queue only if she is logged into the app. or how many people are waiting in queue.  For that you have to have a power pack license.  There you can see weather a agent is logged into the Queue and if they are logged into the client but not if they are on a call. You also get the real time Queue information. So basically you have to pay $25 dollars a month and have two screens open to get the whole picture of what is going on in a queue and please don’t even get me started about getting information about a agent that is using a desk phone and not the work place app.  Why can’t this get consolidated into one place.  I don’t mind paying the $25 dollars a month but it would be nice to have a little more information on the supervisor work place app. and why can’t all the reports across the ZOOM phone system be placed in one location that is easy to find like maybe Reports.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.