Default voicemail greeting for company-level holiday hours

Hello @josh_swr , you should be able to define the following Defaults at the Zoom Phone location level according to what I can see in my Zoom settings (It is an Enterprise account but I assume it should be the same for any account):
Default Business Hours: Set the default business hours for all users, Zoom Rooms and common areas for the site.

Default Overflow for Business Hours: Set the default overflow for business hours for users, call queues and shared line groups.
Default Overflow for Closed Hours: Set the default overflow for closed hours for users, call queues and shared line groups.

Default holiday hours & force majeure events: Set the default holiday hours & force majeure events for all users, Zoom Rooms, common areas, auto receptionists, call queues and shared line groups for the site.

Default overflow for holiday hours & force majeure events: Set the default overflow for holiday hours & force majeure events for users, call queues and shared line groups.
Go to your Zoom Portal:  ADMIN > Phone System Management > Company Info. In my case I need to select the specific location as I have it setup for Multisite, and there there are the "Hours" defaults I described before. Other Defaults and Templates can be defined there.

Let me know how it goes and if this helped, please don't forget to mark this post as a solution.

Vinnie

I'm sure it works but I am clearly missing a configuration setting. 

Under Phone System Management>Company Info>Hours I have set Business Hours & Default Holidays & force majeure events.

Under Auto Receptionists>Main Auto Receptionist>Holiday List & Call Handling, under Greeting Prompt for each holiday, I added a holiday greeting recording. 
As I'm going through menus, it appears that I may need to put that Holiday greeting under Call Queues instead (or in addition to?)
Call Queues>Main Line>Holiday List & Call Handling
I am really a novice at this (but generally pretty tech savvy). The specifics are probably obvious to someone familiar with phone systems but not well documented for those of us who are not. 

We are a large medical organization that has multiple practices that each have their own answering service number, I need to be able to go to one place and set a holiday schedule and it follow whatever afterhours call flow that is set for the auto attendant of the practice in question.  It can’t only be set for a site because we may have up to 6 different practices at one site. Everything from Allergy to Surgery.

Hi ​@JOHN MCCREERY 

Because this appears to be case of multiple practices at multiple sites, a little more detail would be helpful.

Do all calls for the practices come in to your medical organization’s main number?

Does each practice have the same business hours no matter what site(s) an individual practice is located in, or do hours vary depending on site, or are business hours set the same by your medical organization for all sites and practices?

Does your medical organization have its own auto receptionist and IVR to select requested practice?

Does a practice provider work at only one site or may a provider work at multiple sites?

Does each practice have one auto receptionist and IVR to select services and that uses the same after-hours answering service or does each practice have an auto receptionist at each site and uses the same after-hours answering service?

Under one scenario, you could have your medical organization business hours and holiday schedule that is followed by all sites and practices.  During non-business hours, auto receptionist IVR could transfer calls to the desired practice answering service based on caller’s IVR selection.

For some good support articles on auto receptionists, IVR, and sites, please see below:

Managing auto receptionists

Changing auto receptionist settings

Creating an interactive voice response system

Managing multiple sites

Changing site-level settings

thanks, eliot

No, Each practice has there own main number that rings into their own auto attendant that goes after hours, weekends, and holidays to their own answering service phone number.

All practices have their own business hours including different closings for lunch.

We do have some practices that are multiple sites but the only number published is their main number assigned to their main auto attendant.

Our main campus has 10 different practices at that location all with their own auto attendant and ques. I created a separate site for our imaging department just to be able to have separate settings for that area.  I have our Pediatrics practice which has three locations or sites, each with there own phone number and auto attendant that go to the same queue.    I am looking for a setting that would work across all auto attendants and queues in the ZOOM phone system to have there calls route to their afterhours call setup, even if I had to set up a separate routing for the holidays on the auto attendant.

hi ​@JOHN MCCREERY 

I am looking at Changing business hours, holiday hours, and overflow settings default business hours to see if this might work.

thanks,  eliot

hi ​@JOHN MCCREERY 

with default holiday groups, you can set up a default holiday group, add holidays, and add targets such as auto receptionists, call queues, etc. this may be something you can use.  please see attached screen shots.

thanks, eliot