Unacceptable delay – Zoom Phone license paid, still no number after 15 days

Hello,
I would like to explain where we stand with our Zoom Phone subscription, as the process has not gone the way we expected.
We purchased the license 15 days ago. We were aware that a separate request had to be submitted in order to obtain a phone number, and we did submit that request as required, with the information and supporting documents asked of us.
Since then, several days have passed and we have received no approval and no decision of any kind. The request appears to be pending, with no update, no rejection, and no indication of what remains to be completed on our side.
As a result, our license has been paid for and active for two weeks while remaining completely unusable: our team still cannot make or receive a single call through Zoom Phone.
Could you please tell us where the request currently stands, whether anything further is expected from us, and when we can realistically expect approval and activation?
Thank you for your help.
Best regards,