About AmyKraushaar

AmyKraushaar · 2023-08-18 08:35 AM

Zoom has revoked my two paid annual subscription licenses without notice. Zoom billing confirms payments were made successfully in April 2023 with renewal in April 2024. Customer support tells me they saw me sharing licenses and so the system revokes...

AmyKraushaar · 2023-08-18 08:34 AM

Zoom has revoked my two paid annual subscription licenses without notice. Zoom billing confirms payments were made successfully in April 2023 with renewal in April 2024. Customer support tells me they saw me sharing licenses and so the system revokes...

AmyKraushaar · 2023-08-21 04:00 PM

Please note, I have 2 licenses, not one: a Pro Plan and a 500-person webinar license. Zoom is not letting me use either of them. Are you sure you're checking the right records? And please read my email and post. Last year, it was ok to do this. I did...

AmyKraushaar · 2023-08-21 03:27 PM

This is the 4th time Zoom support has sent me this policy. I understand. But you and none of the customer support people are bothering to read to understand my question. I'll try to make it very simple for you. I hope this helps. Last year, Zoom did ...

AmyKraushaar · 2023-08-20 10:45 AM

I see. But it's still a poor policy. It's worse that Zoom provides no notice to customers when you take their money for a paid subscription and refuse the paid-for service. And I've no idea when you will give me access to my licenses again. So I gues...

AmyKraushaar · 2023-08-18 08:56 AM

I did - via email as I don't have live support. They just told me to buy more licenses and then "you will regain your access." But now I can't buy additional licenses either as "your plan is pending." ?

AmyKraushaar · 2023-08-18 08:54 AM

We understand -- but this is a newer policy. And it wasn't shared by email with license-holders. It makes sense. And I'm not abusing it. But last year it was ok - as I did it one time. And in the past, the Users section was a place to add your team. ...

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