cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Webinar Crash

amorei
Newcomer
Newcomer

‎2023-10-03 04:34 AM - last edited on ‎2023-12-12 11:21 AM by Community Moderator | Employee

I have two different Zoom accounts set up on Zoom One where different groups attend webinars at the same time. This morning at 12h30 SATS, both of the accounts crashed at the same time and would not allow the hosts back into the webinars. Both of the accounts were run on different PCs, different networks with back up power supplies and at different locations. What could have caused this and how do I prevent this?

Topics:
0 Likes
1 REPLY 1

crissyd
Zoom Employee
Zoom Employee

‎2023-10-03 04:29 PM

Hi @amorei ! Sorry to hear this.

I suggest you submit a ticket here with the following details so our Support Team can assist further:
 
  • Webinar IDs
  • Impacted User(s)
  • Screenshots
  • Details
    • Date
    • Time
    • Duration
    • Errors
0 Likes