Participants on the same screen

[jcraik]

I can only get 9 participants on the screen at one time, the rest go on to other pages/screens even in Gallery view.  I'm using the same computer, monitor, etc. and I can't find the video settings to allow up to 49 participants.  Any suggestions?

[CarlaA]

Hi @jcraik, welcome to the Zoom Community! I know it's been a bit since you initially posted, but I wanted to check in with some information.

In order to display up to 49 thumbnails per page in Gallery View, you will need to meet the following requirements:

• Zoom desktop client for Windows or macOS, version 5.2.0 or higher
• The Maximum participants displayed per screen in Gallery View is set to 49 participants in the desktop client video settings
  Note: If your computer does not meet the CPU requirements, this option is unavailable.
• Supported processors for single monitor
  • Intel i5
    • 4 cores or higher
    • 4th generation or higher
  • Intel i7, i9, Xeon
    • 2 cores or higher
  • Intel Atom
    • 6 cores or higher
  • Other Intel processors
    • 6 cores or higher
    • 3.0GHz or higher
  • AMD Ryzen 5 series
• Supported processors for dual monitors
  • Intel i5
    • 4 cores or higher
    • 6th generation or higher
    • 2.0GHz or higher
  • Intel i7, i9, Xeon
    • 4 cores or higher
  • Intel Atom
    • 6 cores or higher
    • 1.6GHz frequency of higher; OR
    • 8 cores or higher
  • Other Intel processors
    • 8 cores or higher
    • 3.0GHz or higher; OR
    • 12 cores or higher
  • AMD Ryzen 7/9 series
    Note: While using dual monitors in the desktop client gallery view will still only be shown on one monitor.
• Zoom mobile app for iOS (iPad only), version 5.6.6 (423) or higher
• iPad Pro 12.9" 5th generation

I hope this helps!

Moderator

Zoom Community Team