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No access to background and filters new Mac M1??

pilarpardo
Newcomer
Newcomer

‎2021-08-23 01:11 AM - last edited on ‎2022-03-21 10:13 AM by Community Moderator | Employee

Hi, I bought a new Mac M1 and although the background and filters are actived on my account, when I open the zoom app (version 5.7.5) I dont have access to background either to filters. What can I do??

 

Thanks in advance for your support

 

Pilar

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-10-07 11:38 AM - edited ‎2021-10-07 11:39 AM

Hey @pilarpardo, could you try updating your Zoom client, signing out, and signing back in to see if your virtual backgrounds are available? That's if you already have configured your settings for virtual background through the 👉 web portal.

 

Let me know if that helps! 

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jenperezzz
Explorer
Explorer

‎2021-11-12 08:09 AM

I have the same problem. Brand new MacBook Pro, M1, zoom client 5.8.3. There are no backgrounds, filters, or studio effects. I have made sure that VB was turned on in the web portal, I have signed out, signed in, restarted, rebooted computer, and still nothing. The only option is blur. I can upload my own images, but there are no defaults. 

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