Local Recording isn't there

[LaVonne]

Please help, I recorded my meeting to be delivered to my computer as usual. My computer froze and I had to shut it down, only to discover my recording was lost! I can't get through to support. Was on hold for 45 min. and still nothing. How can I retrieve it? In my time machine I can see it there but it will not open. 

[RobertS]

It shouldn't be completely lost. Try the steps below to manually convert the files:

1. Sign in to the Zoom desktop client.
2. Click the Meetings tab.
3. Click the Recorded tab.
4. Select the meeting topic with the local recording.
5. Click Convert.