Improve zoom recording

[Reydarvi]

Good morning, I have a problem with Zoom that I can't find
a solution.

When I record meetings they are recorded at very low quality regardless of what video quality I have.

I have seen that all meetings are recorded at 640x380 pixels resolution.

Also, I don't know if it can be recorded in general view and not in speaking view.

Thanks a lot.

[DeniseLahat]

What license do you have?  If its PRO, ask zoom to enable GROUP HD 720.  If you have a business or more then you can ask for 1080.  Your recordings will be better quality once Group HD is enabled.

If this was helpful pls mark "accept as solution"

[Reydarvi]

Hello, my current plan is PRO and the highest resolution I can get is 640*380 pixels.
I don't know if there is any option to activate, but I have been looking at the configuration and I can't find anywhere to increase this recording resolution.
I would like to clarify that it is for recording in the Cloud and later if it is required to be able to download it.

[DeniseLahat]

Open your Zoom browser and click on the blue support bubble bottom right.  Ask support to enable GROUP HD 720p.  Then go to your Admin\Account settings and enable GROUP HD.

[Reydarvi]

I've been looking for that option and I can't find it, I don't know where I can activate it.