How do I hide participants in waiting room from each other?

Forum|Forum|2 years ago
March 22, 2023
3 replies
1 view

To be HIPAA compliant, I need to ensure that if more than one patient is in a waiting room they do not see each other's names. I cannot find a setting to do this. Are participants able to see each other in the waiting room or is it only the host who can see who is there?

Thanks in advance for your help!

Best answer by sachinzoom

Hi @AHS-SBN

Participants in waiting room cannot see each other. Here is the experience:

https://support.zoom.us/hc/en-us/articles/115000332726-Using-Waiting-Room

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

S

sachinzoomAnswer

Community Champion | Employee

Hi @AHS-SBN

Participants in waiting room cannot see each other. Here is the experience:

https://support.zoom.us/hc/en-us/articles/115000332726-Using-Waiting-Room

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

P

Psychodiver

Newcomer

Hello @AHS-SBN, I just posted about a similar problem - when next client enters waiting room they can see screen name of client I am currently with in zoom session. Have you encountered this? If so can you share solution?

H

helpmeplease4

Newcomer

I have this exact same problem which is not GDPR compliant. Looking forward to the answer!

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @helpmeplease4.

Attendees in Waiting Rooms do not see the names of any attendees. Once they get past the Waiting Room, they can see the Participant list, with all attendee names, and potentially see people's names on their video box.

If your attendees regularly say they were seeing the names of attendees, it would be helpful to see a screen shot (the names can be redacted -- we just need to see the specific window being shown).