Zoom not seeing ATEM on usb-c port but does see Ca...

Community

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

I have a new Microsoft Surface Laptop Studio with two usb-c ports. Neither one sees my ATEM video output on the normal USB-C cable... it should appear as a simple webcam. It DOES see an HDMI source (e.g. a camcorder) via a Camlink 4k via a USB-A > USB-C jumper cable.

My Lenovo laptop works fine with either the ATEM USB-C video input or the Camlink 4k via its USB-A port OR its USB-C port, using the same jumper cable.

Any thoughts would be hugely appreciated. Thanks, Robin

0 REPLIES 0

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!