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Why is Facebook lagging and echoing when I stream from zoom this week?

KathyR85
Newcomer
Newcomer

This never happened before, but yesterday FB lagged and then echoed my first sentence over and over each time I tested.  Is there a glitch in the update, or is there a problem somewhere else? Thanks for any advice. I do have the new Zoom update, I signed in and out of Zoom, google, and FB several times, and it still happened. 

2 REPLIES 2

DanaCSM
Community Champion | Employee
Community Champion | Employee

Hi Kathy, 

sorry to hear about this. This doesn't sound like it was working properly. Can you please confirm that you are on the latest version of the Desktop Application (https://zoom.us/download) ? If so, I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can open a ticket here: https://support.zoom.us/hc/en-us/requests/new

Best regards,

Dana

CEJ1
Newcomer
Newcomer

Hi Kathy,

 

Did you ever get an answer on this? The same thing is happening to me.