Webinar registration limits

[LauraB]

Hi all,

We have a limit of 500 on our webinar attendees. Usually about 50-60% of people that register will attend.

Does anyone know what happens when the 501st person tries to register for a webinar?

Will Zoom allow this but then block anyone that tries to attend the webinar if it has already reached 500?

Thanks!

[RobF · Accepted solution]

Once your Webinar has been scheduled, you can edit the registration options. One of the available options under the "Other Options" section is a checkbox labeled, "Restrict number of registrants". If you want to limit that to the size your Webinar license you can.
See the attached screenshot.
If you found this answer helpful, please remember to Accept as Solution

thanks,

rob

[RobF · Accepted solution]

Once your Webinar has been scheduled, you can edit the registration options. One of the available options under the "Other Options" section is a checkbox labeled, "Restrict number of registrants". If you want to limit that to the size your Webinar license you can.
See the attached screenshot.
If you found this answer helpful, please remember to Accept as Solution

thanks,

rob

[LauraB]

Thanks Rob - really helpful! 

[jonllo]

Thanks @RobF . Can you set a restriction and then edit it again to add more capacity?

[Ray_Harwood]

Welcome to the Zoom Community, @jonllo.

Yes, that setting can be modified at any time. Note that it limits the number of registrations, not the number of attendees. And I’m not certain what we’ll happen if you set the number to something less than the number of active/approved registrants … but I think it will just prevent additional registrations – not removing any. 

[ZoomTestKitchen · Accepted solution]

As mentioned, you to set the number of registrants to a higher number than the license count, since this allows for the no-show rate. 

webinar will enforce your license limit when folks are actually connecting to the webinar. If you’re also streaming the webinar and have I believe a business or higher account, you can configure webinar to send those trying to connect beyond the license limit to the location where you’re streaming. 

[LauraB]

Thanks - really helpful! 🙂

[LauraB]

Thanks Rob - really helpful! 🙂