Webinar registration issues

[LIL4444]

We have a webinar that requires pre registration. But when some people are trying to register it says that this webinar is for authorised registrants only. Why is this happening, we want people to be able to register. 

Please advise. thanks

[rosmith]

Has anyone commented on why this is happening?  I am doing several learning webinars and some of the staff are getting this "meeting is for authorized registrants only" message, but some have paid Zoom accounts and some have had to sign up for the "free" account to get registered.  The issue is with the "paid" accounts as they can't register at all since they already have an account under their emails.  Why is this happening?