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No sound on cloud recording

eam6387
Newcomer
Newcomer

‎2023-03-13 05:59 AM

I made a recording of a webinar and recorded it on cloud. When I accessed the recording, there was no sound. I remember not being muted (I looked and my microphone was one, however perhaps I hit a key  by accident and unmuted). Is there a way to get the sound recording? 

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