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Zoom AI Companion2024-05-29 05:40 AM
When people registered for our webinar they received 3 confirmation emails immediately via zoom. Any experience with this and why? Registration page is via a HS integration
2024-05-29 06:36 AM
Hey @m_nelson – To clarify, do these confirmation emails look like duplicate emails?
2024-05-29 03:36 PM
yes, exactly the same a minute apart
2024-05-30 08:56 AM
Got it. I just did a test with several different settings to try to mirror / replicate this issue but I only ever get 1 confirmation email. At this point I'm thinking that it might be a setting that needs to be configured in your HS instance. Would you be able to test by creating a dummy webinar w/ registration questions just in the Zoom instance to see if you still get multiple confirmation emails?