Multiple Confirmation Emails Being Sent for Webinar

[m_nelson]

When people registered for our webinar they received 3 confirmation emails immediately via zoom.  Any experience with this and why?  Registration page is via a HS integration

[ArvinG]

Hey @m_nelson – To clarify, do these confirmation emails look like duplicate emails? 

[m_nelson]

yes, exactly the same a minute apart

[ArvinG]

Got it. I just did a test with several different settings to try to mirror / replicate this issue but I only ever get 1 confirmation email. At this point I'm thinking that it might be a setting that needs to be configured in your HS instance. Would you be able to test by creating a dummy webinar w/ registration questions just in the Zoom instance to see if you still get multiple confirmation emails?

[ccraig426]

We are having the same issue, but we set up our webinars through Splash. I'm still trying to figure out why this is the case. The calendar hold is strange: 1 shows the webinar is 3 hours, and the other shows the webinar is 1 hour.

[ArvinG]

I think it would be best to submit a Support ticket so we can further check.