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Multiple Confirmation Emails Being Sent for Webinar

m_nelson
Newcomer
Newcomer

‎2024-05-29 05:40 AM

When people registered for our webinar they received 3 confirmation emails immediately via zoom.  Any experience with this and why?  Registration page is via a HS integration

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3 REPLIES 3

ArvinG
Zoom Employee
Zoom Employee

‎2024-05-29 06:36 AM

Hey @m_nelson – To clarify, do these confirmation emails look like duplicate emails? 

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m_nelson
Newcomer
Newcomer
In response to ArvinG

‎2024-05-29 03:36 PM

yes, exactly the same a minute apart

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ArvinG
Zoom Employee
Zoom Employee

‎2024-05-30 08:56 AM

Got it. I just did a test with several different settings to try to mirror / replicate this issue but I only ever get 1 confirmation email. At this point I'm thinking that it might be a setting that needs to be configured in your HS instance. Would you be able to test by creating a dummy webinar w/ registration questions just in the Zoom instance to see if you still get multiple confirmation emails?

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