German data format within zoom mails for webinars

[Sebastian22]

Emails that should remind users on upcoming webinars look very uncommon for German users.

There is always the time zone mentioned, which I assume confusing. Date format is Amercian, although I set everything correctly within the admin account. I am admin and we use a vanity URL.

Current: Datum Zeit: 4.Apr..2022 10:00 AM Amsterdam, Berlin, Rom, Stockholm, Wien 

Should be: Datum und Uhrzeit: 4. April 2022, 10.00 Uhr

How can I update this? Great thanks!

[RobertS]

@Sebastian22 

Just check if you have also selected and saved the correct date format in your account profile. The time zone and date format are two seperate options which need to be set. They always deafult to US on a new license.

[Sebastian22]

Hi Robert, Yes we updated this weeks ago. The problem is not the wrong time format or time zone. The problem is that the time zone is coming up at all, multiple dots and an "AM" that nobody knows in proper German.

There must be a way to get rid of the time zones. Can I not update the code somehow? I did see some other zoom webinar emails that show date and time in a good manner, so there should be a way.

[RobertS]

Ah sorry. Didn;t get that initially.

Yes you can edit templates for the emails sent to registrants for meetings and webinars. Just remember to select the German templates 🙂

webinar: https://support.zoom.us/hc/en-us/articles/360061594151-Customizing-webinar-email-templates

meeting: https://support.zoom.us/hc/en-us/articles/360061260912-Customizing-meeting-email-templates

Let me know if this helps.

[Sebastian22]

Hi Robert, sorry for the delay we had an Easter break here. Where can I choose to only focus on "German templates"? 

It would be great to just have a good HTML code for the webinar mails.