Error Message when embedding webinar registration form

[JDat]

I'm trying to embed the form to register for a webinar on my website. I added the form using an i frame, and it is functional, but after you enter your information, check the capcha, and press submit, you get an error message reading, "us06web.zoom.us refused to connect."

And you get a large gray screen with a broken image icon.

Zoom is capturing registrations, but I don't want users to think they encountered an error when they try to register, obviously. Can you tell what I'm doing wrong here? Thank you!

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @JDat.

Zoom registration pages are not intended to be embedded in an iframe. Doing so can cause the links in the iframe to take on certain characteristics enforced by the embedding page. I highly recommend using a button and/or link to the full Zoom Registration page for this to work properly. 

[dods]

THat's not a solution. We want to use the iframe. If we wanted to use the link we would do that. Can we make the iFrame work properly?

[thaniab]

This is happening to me as well. It sucks because people are used to the embed sign-up feature. It feels like what Ray recommended below will add another step to them signing up for my events. 

[dods]

Exactly, not a real solution. We need Zoom to come up with an actual embed solution that works.