You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I have a new employee who is able to log into Zoom via SSO successfully on both his Mac and iPad. We've done a video call successfully, as well as being able to send him a direct chat message.
However, he is completely unable to start a new chat with anyone who hasn't sent him a message first. When he selects Chat > More Options > New Chat, and then attempts to enter another employee's name in the "To:" field, only people he has received chats from already show up. None of our other employees show up for him to reach out to.
This is also the case when he navigates to the "Contacts" tab in the main Zoom window, as well as attempting a Search in the master search field. This behavior is happening on BOTH his Mac and iPad, so it's not specific to a device.
This is causing a major disruption in his workflow, as we use Zoom as our primary method of internal communication. Does anyone have any ideas? What am I missing?
My name is Brandon. Thanks for joining the Zoom Community! My first thought is that this is a caching issue and his Zoom Application is picking up his old credentials. I would clear cache, log out of both the mac and iPad and log back in to get those two devices talking to the server again and see if that clears things up. The other option is to uninstall and reinstall to get it talking to the server. The desktop application is not always dynamic and our data sometimes "stays at rest" inside the application. You sometimes have to kick start it (reinstall) to get it to function properly. This is not typical but I have seen and had it happen to me before on a new iPhone that I purchased.